Jeremy Pinkney
Humble,TX
Summary
Motivated and technically skilled individual with a strong background in IT support, troubleshooting, and electronic systems. Proven expertise in analyzing and resolving technical issues, managing inventory, and delivering exceptional customer service.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Product Solution Analyst L2
OptiSigns
07.2024 - Current
- Developed comprehensive documentation to facilitate seamless handover of projects to clients and other team members.
- Implemented robust testing procedures to identify potential issues early on in the development process, minimizing risk and reducing overall project costs.
- Collaborated with upper management to drive strategy and implement new processes.
- Coordinated with external vendors as needed, negotiating contracts and ensuring adherence to agreed-upon timelines and budgets.
- Improved solution implementation by conducting thorough business analysis and identifying client requirements.
- Presented findings from research initiatives at industry conferences, positioning the company as a thought leader in its field.
- Served as a liaison between technical teams and non-technical stakeholders, simplifying complex concepts for improved communication and understanding.
- Evaluated existing systems for improvement opportunities, recommending enhancements that led to increased operational efficiency.
- Mentored junior analysts, providing guidance on best practices for solution analysis while fostering a positive learning environment within the team.
- Assisted in the creation of marketing materials for new solutions, highlighting unique selling points and key benefits for prospective clients.
- Led training sessions for end-users, ensuring successful adoption of new solutions within the organization.
- Actively participated in continuous professional development activities, staying current on industry advancements and emerging technologies.
- Reduced system downtime, optimizing software performance through regular maintenance and troubleshooting tasks.
- Managed an inventory of over $300K in company assets, ensuring accurate tracking and efficient utilization
- Consulted with clients to provide technical guidance and resolve issues, demonstrating strong communication and customer support abilities
- Collaborated with cross-functional teams to identify and implement solutions for technical and operational challenges
Software Developer Support / Consultant
TRG
11.2023 - 04.2024
- Improved software efficiency by troubleshooting and resolving coding issues.
- Saved time and resources by identifying and fixing bugs before product deployment.
- Collaborated with cross-functional teams to deliver high-quality products on tight deadlines.
- Participated in software field testing to verify performance of developed projects.
- Contributed to a positive team environment through effective communication, problem-solving, and collaboration skills.
- Developed customized software solutions for diverse clients, resulting in increased satisfaction and repeat business.
IT Solutions Help Desk
Charter Communications
08.2022 - 03.2023
- Provided front-line IT support in a high-volume call center, resolving an average of [Number] technical issues daily related to internet, cable, and phone services
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Utilized ticketing systems to manage and resolve customer issues, ensuring timely and effective solutions
- Skilled at working independently and collaboratively in a team environment.
Help Desk Analyst
TDEC
07.2021 - 01.2022
- Provided remote and onsite IT support for hardware, software, network, and database issues, showcasing strong troubleshooting skills
- Collaborated with database administrators to optimize system performance
Audio and Video Editor
Freelance
01.2017 - 01.2021
- Edited and produced high-quality audio and video content using industry-standard software (Adobe Premiere Pro, Audacity)
- Managed multiple projects simultaneously, meeting tight deadlines and maintaining high standards of quality
- Delivered edits on time for reviews and final delivery.
- Conceived, crafted and executed dynamic video edits to captivate target audiences and accomplish project objectives.
- Edited together video, audio still imagery and motion graphics for creative and informational multimedia projects.
Cryptologic Technician (Collection) (CTR)
US Navy; US Army
07.2008 - 07.2017
- Operated advanced computer systems for intelligence operations, collecting, analyzing, and exploiting signals data, demonstrating a strong foundation in electronic systems and data analysis
- Tested equipment, networks and servers for signal strength and security vulnerabilities using specialized equipment.
- Reduced risk of data breaches by conducting regular security audits and vulnerability assessments.
- Maintained strict confidentiality of information.
- Identified potential threats to network infrastructure through proactive monitoring of cyber threat landscapes.
- Supported intelligence operations through the timely analysis and dissemination of critical information.
- Safeguarded sensitive information by enforcing strict adherence to security protocols and access controls.
- Increased efficiency in signal intelligence gathering by optimizing the use of cryptologic tools and technologies.
- Utilized strong attention to detail when analyzing intercepted communications, minimizing potential errors or misinterpretations.
- Assisted in the design of secure communication channels, ensuring confidentiality during high-stakes collaborations with international partners.
- Implemented and maintained security measures to protect sensitive information systems
- Logged information for reporting purposes.
Education
High School Diploma -
Jasper High School
05-2006
Skills
- RF Systems
- Networking
- Troubleshooting
- Test Measurement & Diagnostic Tools
- Technical signals collection
- Advanced digital communications
Certification
- Willingness to obtain General Radiotelephone Operator License (GROL)/Certified Electronics Technician certification
Awards
Joint Service Achievement Medal
Army Achievement Medial
Navy Achievement Medal
Timeline
Product Solution Analyst L2
OptiSigns
07.2024 - Current
Software Developer Support / Consultant
TRG
11.2023 - 04.2024
IT Solutions Help Desk
Charter Communications
08.2022 - 03.2023
Help Desk Analyst
TDEC
07.2021 - 01.2022
Audio and Video Editor
Freelance
01.2017 - 01.2021
Cryptologic Technician (Collection) (CTR)
US Navy; US Army
07.2008 - 07.2017
High School Diploma -
Jasper High School
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