Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jeremy Porter

Albany,OH

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Detail-oriented Service Desk Technician that positively impacts all customer interactions. Troubleshoots highly technical, complex issues with ease and patience. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Technical Support Specialist position that is ready to help team achieve company goals.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Service Desk Technician

Rocky Brands Inc.
07.2023 - Current
  • Managed high levels of call flow and responded to on-site and remote users' technical support needs.
  • Used ticketing systems to manage and process support actions and requests.
  • Translated complex technical issues into digestible language for non-technical users.
  • Collaborated with supervisors to escalate and address users' inquiries or technical issues.
  • Assisted users in identifying issues and explained solutions to restore service and functionality.
  • Documented support interactions for future reference.
  • Explained security measures in simple terminology to help users understand malware and phishing threats.
  • Removed malware, ransomware, and other threats from laptops and desktop systems.
  • Developed and implemented preventive maintenance procedures.
  • Installed and configured operating systems and applications.
  • Responded to customer inquiries and provided technical assistance over phone, email, chat and in person.
  • Configured hardware, devices, and software to set up work stations for employees.

Education

Bachelor of Science - Cyber Security And Networking Solutions

Western Governors University
Salt Lake City, UT
08.2026

Associate of Science - Cyber Security & Network Systems

Hocking College
Nelsonville, OH
05.2023

Skills

  • Asset Management
  • Remote Support
  • Hardware support
  • Technical Support
  • Customer Service
  • Software installations
  • Ticket management
  • Account updating
  • Access issue resolution
  • Technical documents comprehension
  • Active Directory
  • Microsoft Admin Email Center

Certification

  • Comptia A+ - COMP001022333782
  • Microsoft Office Specialist PowerPoint 2016
  • Microsoft Office Specialist Word 2016

Timeline

Service Desk Technician

Rocky Brands Inc.
07.2023 - Current

Bachelor of Science - Cyber Security And Networking Solutions

Western Governors University

Associate of Science - Cyber Security & Network Systems

Hocking College

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