Ariel Tatum
League City,TX
Summary
Customer Service/Sales Professional
Top performing Call Center Customer Service Representative recognized for meeting daily goals of 80-100 inbound/outbound calls daily. I am currently seeking a position in customer service/advocacy that will help me enhance the skills and knowledge of my current customer service practices. Stability and growth is the main focus, and it would be an honor to gain that from your organization. I am readily available to adapt to any working environment, thus giving the customer a full-service customer service experience that impacts both the company, and the customer.
Overview
9
9
years of professional experience
Work History
Call Center Representative
Fanueil (Continuum Global Solutions)TX
League City, TX
11.2023 - 03.2024
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights
- Scheduled appointments for patients using the electronic health records system
- Managed incoming calls from patients and other healthcare facilities to provide information or schedule services
- Verified insurance coverage for home healthcare visits
- Sent referrals for 2nd phase verification - confirmation
- Other duties as assigned by management
Call Center Representative
Orthosouth (Memphis Orthopedic Group)
Memphis, TN
03.2023 - 10.2023
- Answered insurance-related questions and discussed product offerings with prospective customers to meet unique needs.
- Navigated computer system to look up customer information and update policies.
- Responded to queries, solved or referred problems and followed up with clients to increase satisfaction.
- Asked probing questions and offered solutions to resolve customer issues.
- Attended training and educational seminars to enhance knowledge and credentials.
- Entered leads and new applications, pulled data reports and submitted changes to attract and retain customers and increase business.
Call Center Sales Agent
Crisp Connection NOW DMS (BPO)
Memphis, TN
01.2018 - 09.2022
- Responsible for taking inbound calls to introduce Medicare Parts A & B to potential clients
- Initiated and processed new applications for other call center products (Medic Alert Bracelet & Final Expense Plans)
- Top sales agent on 'Med-Sub' sign-ups, and top agent for customer conversion
- Assisted in Call Center Customer Appreciation Week where over 175 individuals were signed up
- Participated in team huddles to find new innovative ways to present the call script
- Made earnest efforts daily to give 100% to the client to increase the CSAT scores/Service Levels, Promoted to 'Team Lead' after 3 months
Administrative Assistant
Wells Tax Services (SEASONAL)
Memphis, TN
01.2015 - 03.2018
- Welcomed visitors to determine nature of business, and direct visitors to suitable employees
- Answered incoming phone calls to ascertain client's needs
- Data entry and files management
- Maintained office supplies, document scanning and confidential files management
- Prepared correspondences on behalf of staff and clients and ensured all personnel and client information is current/updated/maintained
- Scheduled appointments, meetings and events for management staff.
Call Center Agent
Comcast
Memphis, TN
10.2016 - 07.2017
- Assisted approximately 70-80 customers each daily with cable services and billing questions
- Evaluated customer account information to assess current issues and determine potential solutions
- Prevented customers from ending or downgrading services by leveraging knowledge of company services, familiarity with industry competitors and persuasive communication style
- Provided fast, knowledgeable service to maintain loyalty and deepen customer relationships
- Responsible for issuing credits/adjustments for incorrect billing
- Re-established customer's faith in company by providing best retention offers available.
Education
H.S. Diploma -
Bartlett High School
Skills
- Telemarketing
- Administrative experience
- Sales
- Retail sales
- Medicare
- Customer service
- Tax experience
- Data entry
- Microsoft Office
- Windows
- Call center
- Customer advocacy
- Insurance
- Appointment setting
- Retention
- Referrals
- Escalations
- Final Expense Plans
- Scripts
- CSAT scores
- Service Levels
- Team Lead
- Visitor management
- Billing questions
- Persuasive communication
- Loyalty
- Deepening customer relationships
- Credits/adjustments
Timeline
Call Center Representative
Fanueil (Continuum Global Solutions)TX
11.2023 - 03.2024
Call Center Representative
Orthosouth (Memphis Orthopedic Group)
03.2023 - 10.2023
Call Center Sales Agent
Crisp Connection NOW DMS (BPO)
01.2018 - 09.2022
Call Center Agent
Comcast
10.2016 - 07.2017
Administrative Assistant
Wells Tax Services (SEASONAL)
01.2015 - 03.2018
H.S. Diploma -
Bartlett High School
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