Job Search Status
Open to workDesired start date: Immediately
Open To Work
Jeremy Randolph
Memphis,TN
Work Preference
Summary
Results-oriented Leader in Customer Service, Hospitality, and Operations Management with a proven record of managing diverse teams and driving process improvements. Focused on achieving high performance and service standards while fostering a sustainable culture in service delivery.
Overview
15
15
years of professional experience
Work History
Environmental Services Supervisor
Cook Children's Medical Center
Prosper, Texas
03.2026 - 04.2026
- Supervised EVS employees daily, ensuring cleanliness in patient care areas and common spaces.
- Coordinated inventory management for cleaning supplies and equipment, ensuring availability and readiness for staff use.
- Trained staff on safety protocols and proper use of cleaning equipment.
- Conducted regular inspections to verify compliance with cleanliness standards.
- Implemented waste management procedures, promoting environmental sustainability and compliance with regulations.
- Developed and maintained cleaning staff schedules, optimizing workflow and ensuring timely completion of sanitation tasks.
- Collaborated with healthcare teams to address specific sanitation needs promptly
3rd Shift - Front Desk Night Auditor
LIVE! By Loew's Hotel
Arlington, TX
01.2025 - 08.2025
- Completed end-of-day tasks to ensure smooth transition for next day's operations to ensure seamless operations for next day
- Generated daily occupancy and revenue reports to support management decisions
- Processed financial transactions with accuracy and efficiency
- Managed guest check-ins and check-outs, ensuring positive guest experiences during night shifts
- Executed end-of-day tasks to prepare hotel for next day's operations
Sr. Call Center Escalations Supervisor
Peloton Interactive Inc.
Plano, US
06.2024 - 08.2024
- Resolved escalations promptly, maintaining high customer service standards
- Developed reports on escalations, trends, root causes to enhance resolution times
- Resolved escalations promptly while upholding high customer service standards
- Streamlined case management practices to effectively handle high-volume escalations
- Analyzed customer inquiries to identify trends affecting service delivery to enhance processes and product offerings
Call Center Manager
Glidewell Dental Laboratories
Memphis, US
05.2023 - 08.2023
- Managed daily operations of call center team at Glidewell Dental Laboratories to ensure seamless service delivery
- Analyzed call metrics and case closure activities to identify trends and enhance service delivery
- Resolved escalated customer complaints efficiently, maintaining strong client relationships
- Fostered positive work environment that enhanced teamwork and increased employee engagement
- Handled escalated customer complaints to strengthen client relationships and improve satisfaction
Sr. Operations Manager - Parking Services
Regional One Health Medical Center
Memphis, US
11.2017 - 03.2023
- Directed parking services for major trauma hospital, enhancing operational effectiveness and strengthening customer trust
- Led a team of 1 Supervisor, 2 Leads, and 15-20 non-exempt associates, achieving high customer satisfaction scores
- Implemented targeted solutions to address customer needs, fostering loyalty across hospital campus
- Earned recognition for diversity and inclusion initiatives, developing one of the company’s most diverse teams
Call Center Manager
ALSAC/St. Jude Children's Research Hospital
Memphis, US
05.2016 - 09.2017
- Managed daily operations of 250-employee contact center, driving high quality and operational efficiency
- Analyzed performance metrics to achieve exceptional call resolution rates and customer satisfaction
- Coached team members to improve consumer experience, leading to increased satisfaction ratings
- Coached team members to enhance consumer experience, resulting in improved satisfaction ratings
- Directed offsite call center supervisors to maintain consistent performance standards across teams
3rd Shift Sr. E-Commerce Import Agent
FedEx Trade Networks
Memphis, US
09.2014 - 05.2015
- Ensured precise US customs filings to support seamless third-shift operations
- Collaborated with logistics teams to resolve import/export issues efficiently
- Selected optimal shipping methods and prepared essential documents to streamline processes
- Facilitated accurate documentation for shipment transfers, reducing errors
- Inspected and verified received goods, promptly addressing discrepancies
1st Shift - EVS Operations Manager
Saint Francis Hospital
Memphis, US
10.2011 - 05.2015
- Led team in Environmental Services, focusing on staff development and retention strategies
- Managed operations to ensure cleanliness and aesthetics of environment, enhancing patient satisfaction
- Analyzed bed management turnaround times and prepared reports to support data-driven decision-making
- Proposed process improvements to Director, streamlining workflows and reducing turnaround times
- Monitored inventory levels of cleaning supplies and coordinated logistics for clean linen distribution
Education
High School Diploma -
Watkins Overton High School of the Performing Arts
Memphis, TN06-1993
Some College - Mass Communications/Journalism
Lemoyne-Owen College
Memphis, TNSkills
- Sanitation Protocols
- Environmental leadership
- Cleaning protocols
- EPIC
- Facility software
- Facility Operations
- HIPAA/OSHA
- Safety Compliance
- Cleaning Compliance Metrics
- Inventory Management
- Staff Development
- Performance evaluation
- Conflict resolution
- Team Coordination
- Service leadership
- Regulatory Compliance
- Process optimization
Timeline
Environmental Services Supervisor
Cook Children's Medical Center
03.2026 - 04.2026
3rd Shift - Front Desk Night Auditor
LIVE! By Loew's Hotel
01.2025 - 08.2025
Sr. Call Center Escalations Supervisor
Peloton Interactive Inc.
06.2024 - 08.2024
Call Center Manager
Glidewell Dental Laboratories
05.2023 - 08.2023
Sr. Operations Manager - Parking Services
Regional One Health Medical Center
11.2017 - 03.2023
Call Center Manager
ALSAC/St. Jude Children's Research Hospital
05.2016 - 09.2017
3rd Shift Sr. E-Commerce Import Agent
FedEx Trade Networks
09.2014 - 05.2015
1st Shift - EVS Operations Manager
Saint Francis Hospital
10.2011 - 05.2015
High School Diploma -
Watkins Overton High School of the Performing Arts
Some College - Mass Communications/Journalism
Lemoyne-Owen College