Dynamic hospitality professional with a proven track record at Ethos Athletic Club, excelling in customer service and facility operations. Demonstrated leadership as a Landscape Team Leader, enhancing team productivity and client satisfaction. Skilled in membership sales and effective communication, ensuring seamless client onboarding and engagement.
Directed high volumes of traffic and coordinated efficient parking for 100,000+ attendees.
Delivered clear instructions under pressure to ensure smooth event operations.
Provided customer service and assisted visitors with directions and inquiries.
Membership Sales & Client Onboarding (introducing services, answering questions)
Scheduling & Check-In Systems (front desk software, class booking systems)
Facility Operations (cleaning standards, opening/closing procedures)
Customer Service Excellence (greeting, engaging, and assisting members)
Communication (explaining workouts, resolving concerns clearly)
Team Collaboration (working with other staff/trainers to serve members)