Jeremy Robinson
Edgewood,MD
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
1
year of professional experience
Work History
Sales Associate/Customer Service Representative
AutoZone
12.2023 - Current
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Streamlined processes within the store''s operations by organizing merchandise layouts for easy access.
- Listened to customer needs and desires to identify and recommend optimal products.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Monitored customers for signs of security concerns and escalated issues to management.
- Assisted in the development and implementation of marketing initiatives to promote store events and special promotions.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Helped customers locate products and checked store system for merchandise at other sites.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Overnight Stocker
Lowes Home Improvment
10.2022 - 10.2023
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
- Stocked designated items on shelves, end caps and displays.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
- Operated a forklift, order picker, and narrow aisle forklift.
Education
No Degree - General
Parkville High School & Center For Math/Science
Baltimore, MDSkills
- Problem-solving skills
- Display Setup
- POS Software
- Store Policies and Procedures
- Positive Customer Engagement
- Customer Needs Assessment
- Sales trends
- Engaging with Diverse Customers
Timeline
Sales Associate/Customer Service Representative
AutoZone
12.2023 - Current
Overnight Stocker
Lowes Home Improvment
10.2022 - 10.2023
No Degree - General
Parkville High School & Center For Math/Science