Jeremy Rogers
Crystal,United States
Summary
Accomplished professional transitioning from the Veteran Benefits Administration with a proven record of high-level achievement in analysis, compliance, and decision-making. Seeking to leverage strong problem-solving, documentation, and service-oriented skills in a new career field to drive organizational success.
Overview
24
24
years of professional experience
Work History
Veteran Service Representative (Rating) (GS 12)
Veteran Benefits Administration
Saint Paul, MN
06.2022 - Current
- Perform accurate and timely decisions on claims for disability compensation for veterans of the armed forces utilizing a multitude of software platforms, while simultaneously applying historical and current laws and regulations pertaining to injuries occurred in service. Remain in constant contact with peers, and supervisors both assisting, and being assisted with difficult claims, as well as identifying, and mitigating critical errors made on past decisions. Conduct thorough research of all Veteran’s service records, private medical records, military personnel, and service treatment records, and applying applicable laws and regulations in order to properly evaluate claimed conditions. Completing detail-oriented explanations and narrative discussion in order to properly address all contentions claimed.
- Key Accomplishments:
- Selected to serve as a Restricted Access Claim/Sensitive 9 claims Veteran Service Representative (Rating) due to above average performance.
- Maintained above a 95% accuracy rating for quality over FY25.
- Met all graded criteria over-all for FY25, - met all standards in performance training, production, timeliness, and accuracy.
- Supervisor: Chris Zenner (612-360-3811)
- Okay to contact this Supervisor: Yes
Veteran Service Representative (GS 7-10)
Veteran Benefits Administration
Saint Paul, MN
01.2019 - 06.2022
- Make sound and timely decisions regarding Veteran claims for compensation due to service-related injuries utilizing SHARE, PIES, DPRIS, VBMS, ERRA and most recently the Ship Locator Tool for Blue Water Navy Claims. Request medical examinations based on the criteria identified by the manual and our regulations to help determine Veteran’s current medical disabilities as associated with their claims. Provide written and oral communications to Veterans, Powers or Attorney, fellow Veteran Service Representatives, and third parties to properly develop, and make claims ready for decision. As exam liaison, communicate with vendors to resolve examination request issues, clarification request problems, and obtaining completed examination results. Conduct research for all assigned Blue Water Navy Claims, ensure all proper development and actions have been taken, and make decisions based on the evidence of record, Manual, regulations and FAQs.
- Key Accomplishments:
- Nominated for Exam liaison in first 3 months of graduation from Training Program.
- Assigned to national research team for Blue Water Navy claims
- Promoted to second signature authority for Blue Water Navy claims
- Supervisor: Elizabeth Springer (612-201-1536)
- Okay to contact this Supervisor: Yes
Vice President of Operations
Lockheed International
Blaine, MN
01.2016 - 01.2019
- Establish and maintain partnerships with companies looking to hire highly qualified veterans. Assist transitioning and honorably separated veterans into meaningful careers. Explained benefit programs and entitlement criteria, conducted interviews, identified issues, and gathers relevant evidence to place veteran in meaningful career. Served as a primary contact for the veteran to seek out career related questions. Explained the full range of VA employment placement and all related programs to veteran seeking career placement. Made determinations as to eligibility for the type of career sought and fully analyzed, developed, and requested required evidence to place veteran in employment opportunities. Developed comprehensive requests for employment placement to ensure veteran is placed in appropriate career path and opportunities. Prepared correspondence to partnered organizations and special interest groups on veteran employment programs. Utilized various electronic data processing (EDP) systems for inputting data related to veteran files, documents, processing, monitoring, and correspondence preparation. Act as an advocate for veterans for job placement programs with partnered organizations to place him or her in open job postings.
- Key Accomplishments:
- Placed 12 veterans into positions in the first quarter of the business' existence
- Aided in building out the infrastructure and processes for the intake of candidates and gaining partnerships with local companies
- Established partnerships with 11 total companies looking to hire veterans
- Supervisor: John Henka (6122720533)
- Okay to contact this Supervisor: Yes
Supervisor
Americold Logistics
Brooklyn Center, MN
11.2014 - 01.2016
- Managed and conduct day to day operations of a cold storage facility. Supervise a team of 15+ union forklift operators to ensure order accuracy, loading and unloading of trailers. Manage an office staff of 3+ people to ensure that office systems operated correctly and provide customer service to drivers and clients. Organized quality control of day-to-day operations, processes, and improvement. Utilize various electronic data processing (EDP) systems for inputting data related to logistical, processing, monitoring, and distribution. Created a healthy work environment for employees and empowered system improvements towards quality operations management.
- Key Accomplishments:
- Promoted to supervisor within 4 weeks of being hired on as an office clerk.
- Improved overall production of order picking accuracy from 75% to 96%.
Recruiting and Retention Non-Commissioned Officer
Minnesota Army National Guard
Brooklyn Center, MN
01.2006 - 08.2014
- Responsible for locating, qualifying and enlisting future service members in the Minnesota Army National Guard. Served as a career counselor for soldiers who were enlisted and seeking guidance in the military and civilian careers. Prepare and train future soldiers to ensure success at Basic Training, and job skill training; and recover soldiers who do not attend training. Conducts a school program with school faculty and administrators. Protected test and informed applicants of proctor control instructions. Supported applicants in education assistance, training modules and administration support. Determines basic enlistment eligibility. Pre-qualifies an individual for enlistment. Assist applicants in establishing their entitlement to receive military benefits. Evaluate benefit and incentive programs to enhance operations and marketing promotions. Interpret enlistment programs and requirements for eligible applicants. Determines eligibility for extension or immediate reenlistment. Conducts enlistment, attrition management and retention interviews. Explains the selected reserve incentive program and the Montgomery GI Bill, initial entry training requirements, test results, enlistment options, programs and obligations, non-regular service retirement, employer support and reemployment rights. Evaluates unit sponsorship pro gram. Briefs applicant on MEPS processing. Prepares and completes an enlistment packet. Counsels an applicant Operates Guard Accession Information Network System. Establishes media contacts, conducts direct mail campaigns and evaluates the unit's retention environment. Explains strength maintenance recognition programs and conducts a strength maintenance interview and briefing. Develops a time management work plan. Trains unit first line leaders on career planning after reviewing request for separation, transfer and discharge. Reviews extension and immediate reenlistment procedures. Evaluates retention data, forms and files. Analyzes unit pay and performance data. Initiates security for family assistance operations. Explains the National Guard Family Program. Identifies resources for family assistance. Provides referral services for family members.
- Accomplishments:
- Recruited over 100 new soldiers into the Minnesota Army National Guard.
- Received Platinum and Diamond Club awards for accomplishing mission within 6-8 months.
- Received the Army Achievement medal for enlisting 15 new soldiers in one quarter. (63% of annual mission)
- Supervisor: Ryan McVann (6127209635)
- Okay to contact this Supervisor: Yes
Squad Leader
United States Marine Corps
Twentynine Palms, CA
08.2001 - 07.2005
- Responsible for the training welfare and morale of 12 to 30 Marines and their equipment. Planned, coordinated and conducted numerous training and combat patrols, raids, and vehicle checkpoints. Responsible for the security of a forward operating base in Iraq with 300+ marines and 17 million dollars' worth of military equipment serving as Corporal of the guard. As a Non-commissioned officer I was assigned as fire team leader and squad leader using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems. Identified complex problems and reviewed related information to develop and evaluate options and implement solutions. Entered, transcribed, recorded, stored, or maintained information in written form for counterintelligence. Record facts to prepare reports that document incidents and activities. Effectively communicated information and ideas in speaking so others will understand both in the United States and in Internationally diverse cultures. Applied general rules to specific problems to produce answers with on-the-spot decisions made with accuracy and good judgment. Communicating directly with the public, in which includes groups and individuals with culturally diverse backgrounds. Analyzed information and evaluated results to choose the best solution and strategy to accomplish multiple task and missions.
- Accomplishments:
- Combat meritorious promotion to Corporal for actions as squad leader in combat operations
- Received the Navy and Marine Corps Achievement Medal with combat distinguishing device and gold star in lieu of second award for actions in combat.
- Navy and Marine Corps Achievement Medal for leading a squad of Marines in preparation for a combat deployment at the rank of Lance Corporal.
- Supervisor: Matt Carpenter (7608192260)
- Okay to contact this Supervisor: Yes
Education
Bachelor's degree - Criminal Justice
Colorado Technical University
Manitou Springs, CO05.2016
Skills
- Customer support
- Customer relations
- Database maintenance
- Organization
- Account updates
- System updates
- Calendar management
- Data entry
- Critical thinking
- Microsoft outlook
- Problem resolution
Timeline
Veteran Service Representative (Rating) (GS 12)
Veteran Benefits Administration
06.2022 - Current
Veteran Service Representative (GS 7-10)
Veteran Benefits Administration
01.2019 - 06.2022
Vice President of Operations
Lockheed International
01.2016 - 01.2019
Supervisor
Americold Logistics
11.2014 - 01.2016
Recruiting and Retention Non-Commissioned Officer
Minnesota Army National Guard
01.2006 - 08.2014
Squad Leader
United States Marine Corps
08.2001 - 07.2005
Bachelor's degree - Criminal Justice
Colorado Technical University