Jeremy Rosado
Woodland,WA
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
6
6
years of professional experience
Work History
Contact Representative
Internal Revenue Service
05.2023 - Current
- Communicate with taxpayers to answer questions, disseminate, or explain information.
- Follow proper disclosure procedures according to PPI/UNAX regulations
- Make determinations and use sound judgment concerning controversial matters in reporting as appropriate the degree to which the individual understood their responsibilities
- Use Microsoft Word (MS), Excel, Outlook and other programs to produce forms, reports, and general correspondence
Fulfillment Team Member
Target
10.2022 - 04.2023
- Observe to quickly understand whether a guest needs assistance or wants to interact
- Engage with guests in a genuine way, which includes asking questions to better understand their specific needs
- Select items for order pickup, drive up and ship to home for digital guest orders
- Accurately put on hold all order pickup and drive up orders
Barista
Starbucks, Barista
06.2017 - 07.2018
- Discover and respond to customer needs
- Anticipate customer and store needs by constantly evaluating the environment and customers for cues
- Maintain a calm demeanor during periods of high volume or unusual events to keep the store operating to standard and to set a positive example for the shift team
Education
Bachelor of Arts - Computer Animation
Full Sail University
Winter Park, FL03.2020
Skills
- Microsoft Office
- Verbal and Written Communication
- Problem-Solving Skills
- Account Management
- AutoDesk Maya and Zbrush
- Customer Communication
- Adobe Photoshop and Premiere
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Contact Representative
Internal Revenue Service
05.2023 - Current
Fulfillment Team Member
Target
10.2022 - 04.2023
Barista
Starbucks, Barista
06.2017 - 07.2018
Bachelor of Arts - Computer Animation
Full Sail University
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