Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Brandon Chiles

Midlothian,VA

Summary

Dynamic leader and problem-solver with extensive experience in customer service and logistics operations, including a notable tenure at Receivables Management Systems. Excelled in team management and IT support, enhancing operational efficiency and client satisfaction. Proven ability to manage high-stress situations and deliver solutions, ensuring a seamless customer experience. Demonstrates exceptional Microsoft Office proficiency and a commitment to safety principles.

Overview

12
12
years of professional experience

Work History

Contact Representative

Receivables Management Systems
Midlothian
11.2024 - Current
  • Answer inbound calls and make outbound calls to handle account-related concerns and recommend optimal solutions
  • Answer consumer questions regarding past due balances and collect debts
  • Identify barriers and purpose resolutions
  • Provide excellent customer service to promote client/customer relationship
  • Collects and process credit card payments, set up payment plans and follow up on accounts
  • Properly document all activity in the collections system
  • Assist other contact representatives and coworkers, as needed

CEO/Owner

Extravagant Relocation Experts affiliated with U-Haul
Short Pump, Virginia
05.2024 - Current
  • Provides great customer service to maintain 5 star ratings
  • Receives source data such as customer names, addresses, phone numbers, credit card information and enters data into U-haul's movinghelp.com
  • Perform data entry and retrieval with software such as Microsoft office, word, excell, and Zendesk
  • Uses software U-haul on U-haul.com and movinghelp.com to set up map of coverage zones for services offered along with prices for each city
  • Manages a team of 5-6 Movers
  • Remain calm during exchanges with irate customers and reaches peaceful resolution
  • Handles various calls/texts, while consistently resolving client issues in a short time span
  • Provides technical support for customers
  • Responds to emails using Gmail, Yahoo, Microsoft

CEO/Owner

Chiles & Family Moving Services, LLC affiliated with U-Haul
Midlothian, Virginia
06.2018 - 05.2024
  • Manages a team of 6-10 employees, ensuring they deliver high quality customer service on a daily basis
  • Trained 5 new employees in using customer service software, data entry, data retrieval, and conflict resolution
  • Handles 25+ customer interactions per day, giving detailed, personalized, friendly, and polite service, to ensure customer service
  • Takes calls/text to set up appointments, times, dates, addresses
  • Evaluates and Evacuates household items in a timely manner
  • Manages the loading and unloading of items from previous location to designated location
  • Assures customers that there will be no defects

Medical Driver

Dependa Care, LLC Medical Transportation
Midlothian
04.2019 - 08.2019
  • Emails, ask questions, request quotes for patients
  • Drives non-emergency medical van
  • Transports customers to appointments
  • Assists with taking patients to: Dialysis, Doctors Appointments, Hospitals, Rehabilitation, Physical therapy, Occupational Therapy, cosmetic surgery, Mental Health Facilities
  • Confirmed Contracts
  • Assisted with wheelchairs, stretchers, medical trucks

Server Part-Time

Olive Garden
Colonial Heights
01.2017 - 06.2018
  • Customer service expertise
  • Stocks supplies
  • Maintains table setting by removing courses as completed
  • Prepares room for dining by clothing tables and setting
  • Keeps kitchen staff informed by noting timing of meal progression

Co-CEO/Lead Mover

B Briggs and Company Moving Services
Midlothian
06.2015 - 06.2018
  • Evacuates household items in a timely manner
  • Arranges items in truck neatly in order to create more space for customer
  • Calculates the size of the vehicle that will be used for household items
  • Measures dimensions of the household items
  • Manages the loading and unloading of items from previous location to designated location
  • Assures customers that there will be no defects and scratches in the load we transport

Loader - Part Time

United Parcel Service
Richmond
11.2015 - 02.2016
  • Physically loaded, unloaded and sorted packages by hand including lifting, pushing, pulling, carrying and placing, in a safe and efficient manner
  • Sorted packages by address and city location, with accuracy
  • Counted, weighed and recorded number of units of materials moved or handled on daily production sheet
  • Utilized irregular truck and fork lift to move large and or heavy packages

Loader - Full time

Napa Auto Parts
Midlothian
05.2015 - 12.2015
  • Works in a safe manner following all safety procedures, rules and regulations
  • Maneuvering heavy equipment using hand trucks motorize cards, pallet jackets, etc
  • Lifting merchandise up to 60 lbs as needed
  • Stages products on pallets, shrink wraps to prevent loss, and loads pallets on trucks
  • Keeps work area clean to avoid potential accidents and to allow for rapid loading
  • Works in a safe manner following all safety procedures, rules and regulations

Medical Logistics Specialist

U.S. Army Reserves
Richmond
11.2012 - 02.2015
  • Assist in the establishment and application of Medical Logistics
  • Provide training advice and supervision regarding the proper use and maintenance procedures for logistics equipment and operations
  • Operate and perform operator maintenance on medical logistics equipment
  • Operate and set up decontamination equipment in a set time and perform careful cleansing of contaminated personnel according to proper procedures
  • May contact supervisor; SSG Russell, Kevin (732) 762-2877

Education

Bachelor's -

Virginia State University
05.2018

Chowan University
05.2012

High School -

Manchester High School
Midlothian
06.2011

Skills

  • Calculations
  • Loading and Unloading
  • Customer Service
  • Scheduling
  • Team Management
  • Logistics Operations
  • Maintenance
  • IT Support
  • Environmental Protection
  • Typing Skills
  • Microsoft Office
  • Microsoft Outlook
  • Safety Principles
  • Mail Services
  • Office Suite
  • Forklift Trucks
  • Palletizing
  • Restaurant Operation
  • Cooking Skills
  • Heavy Equipment
  • Merchandising

Personal Information

Date of Birth: 09/07/92

Timeline

Contact Representative

Receivables Management Systems
11.2024 - Current

CEO/Owner

Extravagant Relocation Experts affiliated with U-Haul
05.2024 - Current

Medical Driver

Dependa Care, LLC Medical Transportation
04.2019 - 08.2019

CEO/Owner

Chiles & Family Moving Services, LLC affiliated with U-Haul
06.2018 - 05.2024

Server Part-Time

Olive Garden
01.2017 - 06.2018

Loader - Part Time

United Parcel Service
11.2015 - 02.2016

Co-CEO/Lead Mover

B Briggs and Company Moving Services
06.2015 - 06.2018

Loader - Full time

Napa Auto Parts
05.2015 - 12.2015

Medical Logistics Specialist

U.S. Army Reserves
11.2012 - 02.2015

Bachelor's -

Virginia State University

Chowan University

High School -

Manchester High School
Brandon Chiles