Justin Park
Suwanee,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Cornerstone Insurance Services
Duluth, Georgia
08.2024 - 10.2024
- Facilitated policy distribution to clients.
- Managed timely completion of policy renewal processes.
- Processed client claims reports efficiently.
- Processed client payments and insurance bills.
- Facilitated accurate and swift handling of insurance policy cancellations.
- Crafted COI Acord 25 forms with attention to detail.
- Quoted with Amtrust, Berkley, Hartford, Hanover, Travelers, and more.
- Checked on underwriter eligibility for quotes.
- First to take customer calls.
- Fulfilled endorsement requests from clients.
- Data Entry.
- Following up with clients.
Restaurant Manager
Moo Bong Ri
Duluth, Georgia
07.2021 - 07.2022
- Trained employees on additional job positions to maintain coverage of roles.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Scheduled and directed staff in daily work assignments to maximize productivity.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Performed opening and closing procedures each day.
Restaurant Co-Manager
CupPoki
Buford, Georgia
06.2020 - 07.2021
- Performed opening and closing procedures each day.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Created detailed reports on weekly and monthly revenues and expenses.
- Directed and coordinated restaurant activities to obtain optimum customer service and strong employee development.
Education
High School Diploma -
Peachtree Ridge High School
Suwanee05.2018
Some College (No Degree) - Insurance And Risk Management
Georgia State University
Atlanta, GASkills
- Data entry
- Typing 100 wpm
- Microsoft outlook
- Calculations
- Customer service
- Policy management
- Claims processing
- Insurance quoting
- Policy renewals
Languages
English
Professional
Korean
Limited
Timeline
Customer Service Representative
Cornerstone Insurance Services
08.2024 - 10.2024
Restaurant Manager
Moo Bong Ri
07.2021 - 07.2022
Restaurant Co-Manager
CupPoki
06.2020 - 07.2021
High School Diploma -
Peachtree Ridge High School
Some College (No Degree) - Insurance And Risk Management
Georgia State University
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