Alyssa Garza
Ridgecrest,CA
Summary
Motivated and detail-oriented recent graduate possessing strong analytical skills and experience in team leadership through member service representative roles.
Overview
2
2
years of professional experience
Work History
Member Service Representative
AltaOne Federal Credit Union
01.2024 - 04.2025
- Assisted members with account inquiries and transaction processing, enhancing customer satisfaction.
- Educated members on credit union products and services, promoting informed financial decisions.
- Resolved member issues efficiently, ensuring timely account management and support.
- Maintained accurate records of member interactions, improving documentation practices.
- Collaborated with team members to streamline service processes, increasing operational efficiency.
Member Service Representative
Desert Valleys Federal Credit Union
04.2025 - Current
- Conducted routine audits of account information, ensuring data accuracy and compliance standards.
- Implemented feedback mechanisms to enhance service delivery based on member input.
- Trained new staff on policies and procedures, fostering a knowledgeable team environment.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Sought ways to improve processes and services provided.
Education
Master of Science - Information And Communication Technology
California State University, San Bernardino
San Bernardino, CAAssociate of Science - Cybersecurity And Information Technology
Cerro Coso Community College
Ridgecrest, CA05.2026
Burroughs High School
Ridgecrest, CA05.2023
Skills
- Math Skills
- Performance Analysis
- Systems Analysis
- Critical Thinking
- Data Verification
- Statistics
- Complex Problem-Solving
- Calculations
Timeline
Member Service Representative
Desert Valleys Federal Credit Union
04.2025 - Current
Member Service Representative
AltaOne Federal Credit Union
01.2024 - 04.2025
Master of Science - Information And Communication Technology
California State University, San Bernardino
Associate of Science - Cybersecurity And Information Technology
Cerro Coso Community College
Burroughs High School