Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Samantha Ramirez

Corona,CA

Summary

A high school graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. A diligent College Student focused on Biology and dedication to prompt project completion and continual adaptation. Team-oriented collaborator with reliability and focus on equitable task distribution through group projects and motivation to accomplish mutually held goals. Helpful Member Service Representative diffusing volatile customer situations, generating additional revenue, and building productive relationships with both staff and customers. Customer-centered and friendly professional with extensive background maintaining customer satisfaction and contributing to company success goals.

Overview

3
3
years of professional experience

Work History

Member Service Representative

Planet Fitness
Corona, CA
06.2023 - Current
  • Resolved customer complaints in a professional manner while ensuring their satisfaction was met.
  • Trained new employees on proper front desk operations, customer service standards and company policies.
  • Greeted customers in a friendly and courteous manner.
  • Managed lost and found items efficiently by logging them into the system immediately upon receipt.
  • Maintained accurate records of guest information, including contact details and preferences.
  • Ensured that all front desk areas were clean, organized and stocked with necessary supplies.
  • Communicated effectively with team members to ensure smooth workflow throughout the day.
  • Assisted other departments with various tasks when needed or requested.
  • Conducted regular inspections of public areas for cleanliness and maintenance needs.
  • Completed daily shift reports detailing any issues or incidents that occurred during the shift.
  • Answered incoming calls, directed callers to appropriate personnel and took messages as needed.

Sales Representative

Cutco Cutlery
Pomona, CA
12.2022 - 05.2023
  • Developed key customer relationships to increase sales.
  • Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
  • Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
  • Contacted new and existing customers to outline benefits of products.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Listened to customer needs to identify and recommend best products and services.

File Organizer

Autotronica
Anaheim, CA
06.2022 - 11.2022
  • Verified accuracy of data entered into computer databases or spreadsheets.
  • Recommended improvements to current filing processes based on feedback from users.
  • Removed outdated records in accordance with retention policies.
  • Resolved issues regarding access rights or availability of records.
  • Updated filing indexes regularly with new information or changes.
  • Organized existing files to ensure accurate storage of records.
  • Ensured that all files were properly labeled and stored securely.
  • Assisted in developing filing systems for paper and electronic documents.

Education

Bachelor of Science - Biology

University of La Verne
La Verne, CA
06.2026

High School Diploma -

Santiago High School
Corona, CA
06.2022

Skills

  • Product and Service Knowledge
  • Active Listening
  • Training & Development
  • Good Work Ethic
  • Fluent in Spanish
  • Basic Math
  • Planning & Organizing
  • Friendly, Positive Attitude
  • Reliable & Trustworthy
  • Organizational Skills
  • Relationship Building
  • Customer service
  • Customer support

Accomplishments

  • Honors program
  • Graduated high school with a overall GPA of 4.1
  • Avid Program
  • Gold Honor Roll
  • Perfect Attendance Award
  • Recipient Tommy's Angels Scholarship
  • Avid Program Scholarship Recipient
  • Academic Achievement of the Dean's List

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Member Service Representative

Planet Fitness
06.2023 - Current

Sales Representative

Cutco Cutlery
12.2022 - 05.2023

File Organizer

Autotronica
06.2022 - 11.2022

Bachelor of Science - Biology

University of La Verne

High School Diploma -

Santiago High School

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Samantha Ramirez