Jeremy Rudek
Oconomowoc,WI
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Senior Customer Service Representative
Bills Power Center
01.2002 - 11.2022
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Engaged clients in person and over phone to answer questions and address complaints.
- Informed customers of product, price and policy changes to educate on issues and resolve concerns.
Shipping and Receiving Manager
MTI Electronics
03.2000 - 09.2002
- Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
- Prepared shipping documents and invoices, processed payments, and fielded client questions.
- Communicated with vendor representatives to resolve damaged shipments and item shortages.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Negotiated with [Number] different freight companies and received annual contracts resulting in cost savings of [Number]%.
Education
High School Diploma -
West Allis Central High School
West Allis, WICriminal Justice
Waukesha County Technical College
Pewaukee, WISkills
- Pricing Policies
- Customer Complaint Management
- Customer Support
- Complaint Resolution
- Customer Relations
- Quote Generation
- Technical Support and Assistance
- Good Communication Skills
- Answering Client Questions
- Sales
- Telephone Etiquette
- Conflict Resolution
Certification
State of Wisconsin IRIS Certification
Cooking/Catering
Avid culinary enthusiast who enjoys grilling and smoking a variety of meals for small to medium sized gatherings. Some events include but are not limited to fund raisers, retirements gatherings, birthday parties and family reunions.
Additional Information
Proficient in word, excel, powerpoint and outlook.
Timeline
Senior Customer Service Representative
Bills Power Center
01.2002 - 11.2022
Shipping and Receiving Manager
MTI Electronics
03.2000 - 09.2002
High School Diploma -
West Allis Central High School
Criminal Justice
Waukesha County Technical College
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