Jeremy Sargent
Reno,NV
Summary
Driven professional with a proven track record at Peppermill Casino, Resort & Spa, enhancing dispatch efficiency and customer satisfaction. Excelled in quick decision-making and motivational skills, significantly improving team performance and operational standards. Expert in Microsoft Excel and adept at fostering professional relationships, consistently achieving and surpassing goals.
Overview
10
10
years of professional experience
Work History
Lead Dispatcher
Peppermill Casino, Resort & Spa
08.2021 - Current
- Consistently met or exceeded company goals for dispatch efficiency and customer satisfaction through diligent work ethic and focus on continuous improvement.
- Motivated staff to deliver high-level dispatch support while successfully meeting departmental goals.
- Conferred with customers to address questions, problems and requests for service or equipment to allocate dispatch coverage during peak service times and during employee shortages.
- Assisted in updating company policies related to dispatch operations, maintaining compliance with industry standards and regulations.
- Managed a team of dispatchers, providing guidance and mentorship to improve overall job performance.
- Maintained accurate records of all dispatched calls ensuring proper documentation is available when needed.
- Developed training materials for new hires, ensuring fast integration into the team''s established workflows.
- Acted as a resource for other departments within the organization by sharing insights into trends observed in the field, promoting collaboration between teams.
- Managed conflict resolutions with customers and other personnel to encourage professional relationships and promote respect.
Jail Sergeant
St Clair County Sheriffs Office
04.2019 - 07.2021
- Facilitated rehabilitation programs for inmates to aid in their successful reintegration into society upon release from custody.
- Increased staff morale through regular recognition of outstanding performance and fostering a positive work environment.
- Trained new officers in jail operations, safety protocols, and crisis management techniques to improve overall team performance.
- Improved staff communication through daily shift briefings and updates on inmate behavior and facility needs.
- Promoted a safe environment by enforcing jail policies and procedures consistently among all staff members.
- Streamlined booking processes by updating intake forms and procedures to expedite check-in times for incoming inmates.
- Supervised 8 employees and performance of tasks and managed 100+ offenders.
- Prepared reports to document incidents and violations.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
IT Clerk
North Kansas City Schools
08.2014 - 04.2019
- Served as a reliable point of contact for all IT-related inquiries within the organization, addressing concerns promptly and professionally.
- Collaborated with cross-functional teams to develop customized software applications for specific business needs.
- Facilitated seamless hardware upgrades, ensuring minimal disruption to daily operations.
- Reduced downtime for employees by providing timely technical support and troubleshooting assistance.
- Managed inventory of IT equipment and supplies, maintaining an organized workspace and minimizing loss or damage to critical resources.
- Contributed to better decision-making by developing comprehensive reports from collected data using various analytical tools.
- Improved data accuracy with regular database maintenance, updates, and optimization.
- Input data into spreadsheets and databases.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Purchased and maintained office supplies.
- Compiled and analyzed data to produce reports.
- Supported staff on special assignments and ad hoc projects.
Education
High School Diploma -
Winnetonka High School
Kansas City, MO05.2013
Skills
Quick Decision Making
Prioritizing calls
Motivational Skills
Data Entry
Incident Reporting
Dispatching field personnel
Delegating Work
Updating logs
Policy Enforcement
Maintaining call metrics
Customer Relations
Microsoft Excel
Accomplishments
- Supervised team of 7 staff members.
- Awarded Officer of the month through peer recommendation
- Achieved increased call accuracy by implementing a new more modern training manual for all dispatchers
Affiliations
- Boy Scouts of America
Timeline
Lead Dispatcher
Peppermill Casino, Resort & Spa
08.2021 - Current
Jail Sergeant
St Clair County Sheriffs Office
04.2019 - 07.2021
IT Clerk
North Kansas City Schools
08.2014 - 04.2019
High School Diploma -
Winnetonka High School
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