Professional Summary
Overview
Work History
Education
Skills
Timeline

Jeremy Saygbe

Lowe’s
North Providence,RI
2027
years of professional experience

Dynamic customer service professional with proven expertise at Lowe’s, excelling in conflict resolution and customer satisfaction. Adept at utilizing CRM systems to enhance client relations and streamline processes. Recognized for developing effective solutions that improved customer experiences and fostered loyalty. Committed to delivering results through active listening and critical thinking.

Work History

Customer Service Representative

Lowe’s | 2024 - Current
  • Assisted customers with product inquiries and order tracking.
  • Resolved customer complaints through effective communication and problem-solving skills.
  • Maintained knowledge of store promotions, policies, and procedures to enhance customer experience.
  • Processed transactions accurately using point-of-sale (POS) systems and cash handling procedures.

Caregiver

Lucas Group | 2020 - 2024
  • Assisted individuals with daily living activities, ensuring comfort and safety at all times.
  • Developed personalized care plans by assessing client needs and preferences.
  • Communicated effectively with family members to update on client progress and needs.
  • Maintained a clean and organized environment, adhering to health and safety standards.

Education

Associate of Science - Human Resources Management

University of Liberia | Monrovia LIB | 02.2018

Skills

Customer service
Active listening
Critical thinking
Data entry
Customer relations
Conflict resolution
Complaint handling
Client relations
Customer satisfaction measurement
Call management
Customer relationship management (CRM)

Timeline

Customer Service Representative

Lowe’s
2024 - CurrentRead More

Caregiver

Lucas Group
2020 - 2024Read More

University of Liberia

Associate of Science from Human Resources Management
Read More
Jeremy Saygbe