Jeremy Secaida
Las Vegas,NV
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and analytical problem-solving. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Peer Mentor
University of Nevada, Las Vegas & College of Southern Nevada
2025.08 - Current
- Fostered academic success through personalized mentoring and support for diverse student populations.
- Developed and implemented workshops to enhance study skills, time management, and exam preparation strategies.
- Collaborated with faculty to identify resources and strategies for student retention and engagement initiatives.
- Provided guidance on navigating university policies, procedures, and available academic resources effectively.
- Shared resources, opportunities, and activities to support mentee's learning and development.
- Counseled 50-60 students twice per semester, individually, to assist in overcoming obstacles, make proper choices to stay focused and adjust to college life.
Volunteer Clerical Assistant
UNLV
2024.09 - Current
- Ensured timely completion of assigned tasks by coordinating schedules and deadlines with team members.
- Assisted in event planning and coordination, ensuring successful outcomes and positive experiences for attendees.
- Supported fundraising efforts through diligent data entry and record-keeping, contributing to increased donation amounts.
- Facilitated smooth office operations by managing inventory levels of supplies and equipment, placing orders as needed.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
- Overseen and executed successful of collaboration of fellow Volunteers
- Organized and maintained digital and physical files to enhance accessibility.
Customer Service Representative
VIP Fashion Studio, LLC
2022.05 - 2024.05
- Exceeded performance metrics through SAP CRM by answering a high volume of incoming client calls, addressing inquiries, resolving complaints, providing info about products or services, processing orders, & meeting sales targets through email or online chat.
- Troubleshooting customer issues, finding solutions, and escalating complex problems when necessary.
- Educated customers about billing, payment processing and support policies and procedures.
- Resolved customer questions, concerns, and complaints through de-escalation protocol to ensure FCR compliance.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Met call center guidelines for service levels, handle time and productivity.
Library Assistant (Volunteer)
Summerlin Library
2021.07 - 2021.09
- Managed appointment scheduling, payment processing, and product sales
- Conducted market research and implemented innovative solutions to improve library services
- Upsold services while ensuring quality assurance controls and information security
- Answered inbound calls, chats, and emails, facilitating product and service transactions
Education
Bachelor of Science - Psychology
University of Nevada, Las Vegas
Las Vegas, NV2027-08
High School Diploma -
Sierra Vista High School
Las Vegas, NV2023-05
Skills
- Active listening, adaptability, communication skills, conflict resolution, empathy, multitasking, patience, problem-solving, & time management
- Adobe,Gmail,Google,Internet Explorer,Microsoft Office (Excel, Word, PowerPoint, & OneNote), & Outlook
- Call Center Operations
- CRM/ERP Software
- Customer Service
- Data Entry/Analysis
- Enterprise B2B Account Management
- GoTo Connect,Hubspot,Nice InContact,SAP,Salesforce, & Zendesk
Timeline
Peer Mentor
University of Nevada, Las Vegas & College of Southern Nevada
2025.08 - Current
Volunteer Clerical Assistant
UNLV
2024.09 - Current
Customer Service Representative
VIP Fashion Studio, LLC
2022.05 - 2024.05
Library Assistant (Volunteer)
Summerlin Library
2021.07 - 2021.09
Bachelor of Science - Psychology
University of Nevada, Las Vegas
High School Diploma -
Sierra Vista High School