Jeremy Shafto
Gervais,OR
Summary
IT and Cybersecurity student with CompTIA A+ certification and a background in technical troubleshooting, diagnostics, and systems analysis. Currently pursuing CompTIA Network+ with a focus on networking fundamentals. Experienced in identifying faults, following structured diagnostic processes, and working with complex electronic systems. Bringing a hands-on problem-solving approach into IT environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Field Service Technician
Freightliner Northwest
Albany, OR
10.2020 - Current
- Performed field-based diagnostics and system troubleshooting on complex heavy-duty diesel equipment in both roadside and customer-site environments.
- Applied structured troubleshooting methodology to isolate faults across mechanical, electrical, pneumatic, and HVAC systems using diagnostic tools and software-driven fault code analysis.
- Interpreted electrical and air system schematics to trace system architecture, identify failure points, and validate system integrity.
- Conducted root cause analysis on engine, transmission, braking, steering, suspension, and differential systems to determine failure origin and prevent recurrence.
- Executed corrective and preventative maintenance procedures aligned with OEM specifications, ensuring system reliability and operational continuity.
- Verified system performance post-repair through functional testing and validation procedures, ensuring compliance with manufacturer standards and operational requirements.
- Leveraged diagnostic scan tools to analyze system logs and error codes, correlating data patterns to physical system behavior for accurate repair decisions.
- Maintained mobile service unit readiness, including tool organization, inventory control, and operational preparedness for field deployment.
- Participated in ongoing technical training to expand system knowledge, diagnostic capability, and cross-platform repair proficiency.
Diesel Technician
Freightliner Northwest
Tacoma, WA
08.2018 - 10.2020
- Performed diagnostics and system troubleshooting on complex heavy-duty diesel equipment.
- Applied structured troubleshooting methodology to isolate faults across mechanical, electrical, pneumatic, and HVAC systems using diagnostic tools and software-driven fault code analysis.
- Interpreted electrical and air system schematics to trace system architecture, identify failure points, and validate system integrity.
- Conducted root cause analysis on engine, transmission, braking, steering, suspension, and differential systems to determine failure origin and prevent recurrence.
- Executed corrective and preventative maintenance procedures aligned with OEM specifications, ensuring system reliability and operational continuity.
- Verified system performance post-repair through functional testing and validation procedures, ensuring compliance with manufacturer standards and operational requirements.
- Leveraged diagnostic scan tools to analyze system logs and error codes, correlating data patterns to physical system behavior for accurate repair decisions.
- Participated in ongoing technical training to expand system knowledge, diagnostic capability, and cross-platform repair proficiency.
Education
Bachelor of Science - Cybersecurity & Information Assurance
Western Governors University
Salt Lake City, UT11-2028
Some College (No Degree) - Welding & Fabrication
Chemeketa Community College
Salem, OR01-2017
Skills
- Technical Troubleshooting & Root Cause Analysis
- Advanced Diagnostics of Electronic and Networked Control Systems (CAN Bus)
- Detailed Documentation of troubleshooting process and findings
- Customer-focused support while resolving technical problems
- Adaptive problem solving in high-pressure environments
Certification
- CompTIA A+ (2025)
- CompTIA Network + (In Process)
Timeline
Field Service Technician
Freightliner Northwest
10.2020 - Current
Diesel Technician
Freightliner Northwest
08.2018 - 10.2020
Bachelor of Science - Cybersecurity & Information Assurance
Western Governors University
Some College (No Degree) - Welding & Fabrication
Chemeketa Community College