William Gann
Summary
Motivated entry-level IT support professional with hands-on troubleshooting experience across electrical, mechanical, and technical systems. Skilled in diagnosing issues, documenting solutions, and providing strong customer support. Fast learner seeking a Tier 1 Help Desk role to apply problem-solving and technical support skills.
Overview
5
5
years of professional experience
Work History
Service Technician/Support Representative
Eco Pest Solutions
08.2023 - Current
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Responded to customer requests for products, services, and company information.
- Answered calls and emails at company's help desk, assisting employees and customers with troubleshooting computer issues.
- Managed help desk, assisting customers with ranging service concerns.
- Escalated complicated customer account issues to supervisors and help desk workers.
HVAC Assistant
Nate N Son’s
08.2021 - 12.2023
- Assisted in troubleshooting, repair, and installation of HVAC systems.
- Used diagnostic tools to identify equipment malfunctions.
- Supported technicians in resolving technical issues efficiently.
Service Technician
HomeTeam Pest Defense
08.2022 - 07.2023
- Diagnosed and resolved technical service issues at residential and commercial locations.
- Documented findings and completed detailed service reports.
- Managed multiple daily service requests while maintaining customer satisfaction.
- Trained new technicians on company systems and procedures.
Skills
- Technical Troubleshooting & Root Cause Analysis
- Hardware Installation & Basic System Repair
- Windows OS & Basic Software Support
- Diagnostic Tools & Multimeter Usage
- Work Order Documentation & Ticket Tracking
- Customer & End-User Support
- System Setup & Preventative Maintenance
- Strong Communication & Adaptability
- Work order prioritization
- Technical support
- Scheduling and coordination
- Documentation and reporting
- Client relationship management
Timeline
Service Technician/Support Representative
Eco Pest Solutions
08.2023 - Current
Service Technician
HomeTeam Pest Defense
08.2022 - 07.2023
HVAC Assistant
Nate N Son’s
08.2021 - 12.2023