Jeremy Shaw
Senior Operations & Administrative Manager
Port Orchard,WA
Summary
Senior Operations & Administrative Manager with 20+ years of progressive federal leadership experience, including deployment to Afghanistan, directing complex operational and administrative programs in high-tempo, multi-site environments. Proven success managing multimillion-dollar budgets, personnel accountability systems, and regulatory compliance for organizations supporting up to 2,500 personnel. Trusted advisor to senior executives with a record of strengthening internal controls, enhancing workforce readiness, and driving measurable process improvements that increase efficiency and reduce risk. Active Top-Secret security clearance.
Overview
7
7
years of professional experience
5
5
Certifications
Work History
Operations & Administrative Manager
United States Navy - Submarine Squadron 17
Silverdale, Washington
09.2022 - Current
- Directed 16 administrative departments with oversight of 55 personnel; established performance standards, conducted compliance audits, and implemented corrective action plans to ensure operational effectiveness.
- Increased workforce staffing levels from 78% to 95% through strategic workforce planning, position management, and resource alignment.
- Developed and standardized operating procedures to ensure consistent policy execution and administrative continuity across multiple organizational units.
- Managed and executed a $1.75M annual operating budget; reviewed and approved 2,000+ travel authorizations and expense reports in compliance with federal regulations.
- Maintained 100% financial accountability with zero audit findings by implementing robust internal controls, quality assurance reviews, and expenditure tracking systems.
- Led full life-cycle planning and execution of a $1M enterprise-level operational program, delivering outcomes on time and under budget.
- Designed and implemented structured monthly administrative and financial management training for 16 subordinate units, reducing processing timelines by 60%.
- Streamlined awards and executive correspondence workflows, reducing turnaround times by 70% and improving service delivery.
- Strengthened oversight of a corporate travel card program supporting 2,500+ accounts, reducing delinquency rates by 80% through policy enforcement and accountability measures.
- Supervised cross-functional administrative teams, delegated workload strategically, and ensured high-performance service delivery.
- Analyzed operational data, maintained financial records, and generated executive-level reports to support leadership decision-making.
Executive Operations Manager
United States Navy - USS KENTUCKY (SSBN 737)(BLUE)
Silverdale, Washington
10.2019 - 09.2022
- Directed the complete administrative lifecycle, including performance evaluations, recognition programs, records management, and executive correspondence, achieving 100% on-time submission and compliance rates.
- Ranked #1 of 14 peer offices for compliance, performance management, and overall program execution.
- Designed and implemented a real-time personnel tracking system that improved workflow visibility and reduced processing timelines by 55%.
- Maintained 100% accountability for 900+ annual pieces of official and classified correspondence through strengthened tracking and quality control measures.
- Served as subject matter expert for enterprise travel management systems; administered 155 traveler profiles and resolved complex authorization and reimbursement issues.
- Supervised, coached, and developed staff, resulting in measurable performance improvements, employee promotions, and award recognition.
- Streamlined administrative workflows and implemented process improvements that increased operational efficiency and reduced resource waste.
- Built high-performing teams through structured training, mentorship, and performance management initiatives.
Education
Bachelor of Science - Science, Human Resource Management
Western Governors University
Salt Lake City, UT 05.2001 -
Skills
- Program management
- Process optimization expertise
- Budget planning and management
- Financial analysis
- Human resources management
- Personal accountability
- Policy analysis and execution
- Internal controls management
- Office supervision
- Office management
- Schedule management
- Project planning
Certification
Yeoman/Personnel Specialist Advanced Admin Class Graduate (2016) – U.S. Navy
Timeline
Operations & Administrative Manager
United States Navy - Submarine Squadron 17
09.2022 - Current
Executive Operations Manager
United States Navy - USS KENTUCKY (SSBN 737)(BLUE)
10.2019 - 09.2022
Bachelor of Science - Science, Human Resource Management
Western Governors University
05.2001 -