Jeremy Siemsen
Corona,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the golf industry. Committed to maintaining and building professional and personal relationships to increase profitability and drive business results.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Callaway Golf
10.2021 - Current
- Work in partnership with six California Sales representatives and one Canadian sales representative on service requests
- Handle up to 100 calls per day from green grass/off course accounts and consumers to assist with placing orders, warranties claims, mis-orders, mis-ships, order updates, and pricing adjustments.
- Process overflow sales order requests through SAP and Order Tool
- Resolved customer inquiries, complaints, and issues with insightful solutions.
Assistant Golf Professional
Eagle Glen Golf Club
04.2019 - 09.2021
- Manage the daily opening and closing of golf operations, accounting for up to $50,000
- Coordinate golf tournaments involving 140+ players and 10+ vendors
- Promote sales of golf product, tee times and memberships
- Educate customers on products and equipment as needed to make the appropriate purchases
- Oversee and help the outside service attendants
Land Surveyor Assistant
Proactive Engineering & Surveying Consultants
11.2016 - 11.2018
- Measured and marked property lines and key topographic features.
- Located monuments and natural geographical features to report on legal boundaries of commercial and residential lots .
Education
Bachelor of Arts - Business Administration
California State University - Fullerton
Fullerton, CA06.2021
Skills
- Customer Relationship Management
- Professional Communication
- Customer Service
- Analytical thinking
- Problem solving
Timeline
Customer Service Representative
Callaway Golf
10.2021 - Current
Assistant Golf Professional
Eagle Glen Golf Club
04.2019 - 09.2021
Land Surveyor Assistant
Proactive Engineering & Surveying Consultants
11.2016 - 11.2018
Bachelor of Arts - Business Administration
California State University - Fullerton
Similar Profiles
David KohlbergDavid Kohlberg
Regional Outside Sales Representative at Top Golf Callaway Golf Brands Corp.Regional Outside Sales Representative at Top Golf Callaway Golf Brands Corp.
Glorivy AyalaGlorivy Ayala
Sr. Material Handler at Callaway GolfSr. Material Handler at Callaway Golf
Zoey Ann IbarraZoey Ann Ibarra
Returns Specialist at Callaway GolfReturns Specialist at Callaway Golf
Victoria VillanuevaVictoria Villanueva
Lead Distribution at Callaway GolfLead Distribution at Callaway Golf
Steven MakramSteven Makram
Dispatcher at Southwest PatrolDispatcher at Southwest Patrol