Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
TOP SALESMAN
Generic

Jeremy Simpson

Kountze

Summary

Dynamic Field Service Technician with a proven track record at Southern Star Inc, excelling in problem-solving and customer service. Recognized for enhancing customer satisfaction through efficient technical support and hands-on training. Skilled in preventive maintenance and power tools operation, fostering teamwork and delivering tailored solutions that drive revenue growth.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Field Service Technician

Southern Star Inc
01.2010 - 11.2025
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Operated hand tools and power equipment according to company safety procedures.
  • Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
  • Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.

Cabinetmaker and Installer

Newton Cabinet Works
02.2006 - 07.2009
  • Communicated effectively with team members on progress updates resulting in smooth workflow.
  • Mentored junior cabinetmakers, sharing knowledge of best practices and fostering professional growth within the team.
  • Maintained a safe working environment by adhering to industry safety standards and protocols during cabinet fabrication and installation.
  • Reduced material waste by optimizing cutting patterns and implementing sustainable practices.
  • Demonstrated proficiency in various woodworking machinery such as table saws, joiners, planers, routers, sanders, drills while fabricating cabinets.
  • Increased overall productivity through effective time management skills and prioritizing tasks according to project deadlines.
  • Coordinated with other tradespeople on job sites for seamless integration of cabinetry into larger construction projects.
  • Conducted thorough quality control inspections to ensure flawless craftsmanship in all completed projects.

Education

High School Diploma -

Lumberton HIgh School
Lumberton, TX

Skills

  • Problem-solving
  • Troubleshooting and repair
  • Positive attitude
  • Field repairs
  • Customer service
  • Preventive Maintenance
  • Teamwork and coordination
  • Technical troubleshooting
  • Valid Driver's license
  • Power tools operation
  • Repair and installation
  • Courteous and professional
  • Route planning
  • Safety assessment
  • System installation
  • Work orders

Accomplishments

  • Supervised team of 16 staff members.
  • Achieved Master tech by completing field service installations and repair with accuracy and efficiency.
  • Achieved Lead Trainer through effectively helping with training and onboarding of all junior technicians .

Certification

  • Licensed private security alarm installer - 02/20/2024
  • OSHA 30
  • First aid CPR
  • Hughenet Training
  • On-Tech

Timeline

Field Service Technician

Southern Star Inc
01.2010 - 11.2025

Cabinetmaker and Installer

Newton Cabinet Works
02.2006 - 07.2009

High School Diploma -

Lumberton HIgh School

TOP SALESMAN

Showed outstanding ability in sales preforming among the best company wide.

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