Senior operations executive with extensive leadership experience across multi-site organizations. Directs operations for 17 locations and 150 associates, focusing on strategic planning, financial performance, and workforce development. Cultivates a collaborative culture that enhances employee engagement and customer satisfaction through disciplined execution.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Market Director
Service Corporation International
01.2019 - Current
Provide executive leadership for operations across 17 locations and more than 150 associates, ensuring alignment with organizational strategy while driving operational excellence, financial performance, and exceptional customer experiences.
Lead strategic planning and operational execution for a geographically dispersed market with responsibility for overall business performance.
Oversaw budgeting, forecasting, workforce planning, and resource allocation to ensure optimal operational effectiveness.
Partner with executive leadership to implement growth strategies and continuous improvement initiatives.
Directed leadership development initiatives that enhanced succession planning and strengthened organizational capability.
Foster a culture centered on accountability, collaboration, employee engagement, and customer service excellence.
Built strong relationships with community organizations, civic leaders, and external stakeholders to advance organizational objectives.
Managing Partner
Carriage Services
01.2013 - 01.2019
Directed all operational, financial, and administrative functions for a multi-service organization, leading strategic initiatives that enhanced organizational performance and strengthened market position.
Led business development initiatives, driving sustained organizational growth and profitability through strategic partnerships.
Managed day-to-day business operations, ensuring financial and operational performance aligned with strategic goals.
Implemented operational improvements that increased efficiency and enhanced customer satisfaction.
Developed and coached leadership teams, enhancing organizational effectiveness and fostering higher employee engagement.
Established a culture of accountability and continuous improvement throughout the organization.
Operations & General Management Leadership
Service Corporation International
Oklahoma City
01.2002 - 01.2013
Oversaw multi-location operations, ensuring optimal service delivery and financial performance.
Drove strategic initiatives and organizational change across various business units.
Recruited and mentored future leaders, strengthening talent pipelines within organization.
Collaborated with executive leadership to define strategic planning and implement business initiatives.
Liaised with government agencies and community organizations to enhance partnerships.
Managed operational performance through effective leadership in progressively responsible roles.
Developed employees to foster growth and drive performance improvements.