Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jeremy Swanagan

Loganville,GA

Summary

Personable and dedicated Customer Service Representative with extensive experience in tech, sales, photography industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Private Tutor

Intellatutor
Atlanta, GA
09.2022 - 09.2023
  • Developed customized lesson plans and teaching materials for each student.
  • Encouraged and motivated students to work hard towards achieving their educational goals.
  • Utilized various instructional strategies, including lectures, discussions, demonstrations, and hands-on activities.
  • Conducted regular parent-teacher meetings to discuss the progress of students.

Help Desk Associate

Cady Studios
Dacula, GA
11.2022 - 05.2023
  • Answered incoming calls, emails and chats to provide technical assistance and troubleshooting.
  • Resolved customer complaints regarding technical problems with products or services in a timely manner.
  • Provided support for hardware, software, networking, mobile devices and other technology related issues.

Outside Sales Representative

TruGreen Lawn Care
Loganville, GA
03.2022 - 11.2022
  • Researched potential clients, identified decision makers and developed relationships with them.
  • Maintained knowledge of current product offerings and pricing structures.
  • Developed and implemented sales strategies to increase revenue.

Shift Leader

Freddy's Frozen Custard & Steakburgers
Snellville, GA
04.2021 - 05.2022
  • Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
  • Assisted in training new employees on shift operations.
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.

Education

Some College (No Degree) - Completing Cybersecurity

Gwinnett Technical College
Lawrenceville, GA

Skills

  • Technical Support
  • Customer Service
  • Problem-solving skills
  • Verbal and written communication
  • Project Management
  • Competitor Research and Analysis
  • Networking
  • Computer Skills
  • Opportunity Identification
  • System diagnostics
  • Network configuration
  • Software Updates

Certification

  • PC Repair and Network Technician

Timeline

Help Desk Associate

Cady Studios
11.2022 - 05.2023

Private Tutor

Intellatutor
09.2022 - 09.2023

Outside Sales Representative

TruGreen Lawn Care
03.2022 - 11.2022

Shift Leader

Freddy's Frozen Custard & Steakburgers
04.2021 - 05.2022

Some College (No Degree) - Completing Cybersecurity

Gwinnett Technical College

Similar Profiles

CREATE PROFILE
Jeremy Swanagan