Jeremy Tate
Loveland,CO
Summary
Customer service focused logistics manager with desire to find effective solutions to performance issues. Experienced in recruiting and retention of quality delivery teams. Extensive background in logistics offering several years of experience in all aspects of appliance delivery and installation.
Overview
20
20
years of professional experience
Work History
Location Manager
Hub Group
Loveland , CO
09.2022 - Current
- Managed location for imbedded delivery agent within Home Depot Market Delivery Operation.
- Oversees all parts of delivery operation in consistently top 20 performing location.
- Achieved success in recruiting and retaining Independent Service Providers as well as their delivery teams.
- Managed performance and relationships of 20+ delivery teams with a focus on compliance and coaching
- Implemented and managed metric-driven operations at a high-performing location.
- Demonstrated ability to consistently meet all metrics on the weekly scorecard
- Managed a team of seven to monitor drive teams and act as liaisons with Home Depot.
Quality and Compliance Manger
Forward Final Mile
Loveland , CO
01.2020 - 09.2022
- Coached, mentored and trained team members in order to improve their job performance.
- Performed drive team ride behind audits, guaranteeing superior customer service and delivery excellence
- Maintained strict compliance with all SOPs
- Investigated damage claims, collaborating with customers and Sedgwick to resolve in a timely and equitable manner.
- Managed continuous recruiting initiatives across various locations.
Inventory Specialist
Linn Star Transfer
Denver, CO
12.2017 - 01.2020
- Processed all returns to vendors at GE Denver location
- Performed research on inventory discrepancies and effectively communicated with vendors.
- Oversaw the organization of inventory in a separate warehouse
- Logged and investigated all product damage to identify root causes
- Built and processed loads for sale for GE.
Warehouse Supervisor
Linn Star Transfer
San Antonio , TX
01.2016 - 12.2017
- Managed all closing responsibilities
- Completed end of day check-ins for all delivery routes to ensure accurate billing.
- Ensured quality deliveries through effective communication with delivery teams and timely resolution of issues
- Coached and trained delivery teams using extensive knowledge gained from ten years of experience
ISP Delivery Driver and Appliance Installer
Linn Star Transfer
Kansas City , KS
11.2004 - 01.2016
- Delivered and installed appliances on new construction sites and residential homes.
- Demonstrated outstanding performance as a delivery driver, earning the coveted Delivery Driver of the Year title at the Kansas City location on three occasions.
- Provided exceptional customer service and adhered to vendor guidelines for accurate installations
- Years of safe operation of 26 foot delivery truck.
Education
High School Diploma -
Lawrence High School
Lawrence, KS05-1998
Skills
- Logistics Management
- Contracting
- Team Supervision
- Site Inspection
- Customer Service
- Continuous Improvement
- Self-Driven and Motivated
- Teamwork and Collaboration
- Creative Thinking
- Time Management
- Interpersonal Skills
- Team building
- Relationship Building
- Team Collaboration
Timeline
Location Manager
Hub Group
09.2022 - Current
Quality and Compliance Manger
Forward Final Mile
01.2020 - 09.2022
Inventory Specialist
Linn Star Transfer
12.2017 - 01.2020
Warehouse Supervisor
Linn Star Transfer
01.2016 - 12.2017
ISP Delivery Driver and Appliance Installer
Linn Star Transfer
11.2004 - 01.2016
High School Diploma -
Lawrence High School
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