Jeremy Tewes
SUTHERLAND
Summary
Detail-oriented professional with a versatile background in service support and manufacturing. Recognized for expertise in technical troubleshooting and team collaboration, driving improvements in service quality and operational processes.
Overview
27
27
years of professional experience
Work History
Service Support Specialist
AgriVision Equipment Group
Paullina
08.2024 - Current
- Supported team initiatives to improve overall customer satisfaction and service quality.
- Collaborated with customer service and sales colleagues to resolve issues.
- Collaborated with other departments to resolve escalated customer issues.
Machine Operator
Diamond Vogel Paint
Orange City
12.2022 - 01.2024
- Monitored machine performance to ensure efficient operation.
- Conducted routine maintenance on production equipment to ensure reliability.
- Operated mixing and grinding equipment for paint production.
- Followed safety protocols to maintain a safe working environment.
- Assisted in quality control by inspecting finished products for defects.
- Documented production data and machine settings for accuracy tracking.
- Adjust machine settings to complete tasks accurately.
- Collaborated with team members to optimize production processes.
Warehouse Lead
Saddle Creek Logistics
Sheffield Village
08.1998 - 10.2022
- Supervised daily warehouse operations and ensured compliance with safety protocols.
- Coordinated team schedules and delegated tasks to optimize workflow efficiency.
- Trained new staff on equipment handling and operational procedures effectively.
- Conducted regular inventory audits to maintain accurate stock levels and organization.
- Implemented best practices for shipping, receiving, and order fulfillment processes.
- Collaborated with management to streamline warehouse processes for improved efficiency.
- Assisted in resolving logistical issues and facilitated communication among team members.
- Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently.
- Assisted with unloading trucks upon arrival of merchandise at the loading dock area.
- Staged and sorted products for loading.
- Loaded and unloaded trailers with care and efficiency.
Education
High School Diploma -
South O'Brien High School
Paullina, IA05-1991
Some College (No Degree) - Police Science Technology
Western Iowa Tech Community College
Sioux City, IASkills
- Issue resolution
- Technical troubleshooting
- Service quality improvement
- Quality control
- Process improvement
- Team collaboration
- Problem solving
- Effective communication
- Attention to detail
- Safety compliance
- Vehicle assessment
- Mechanical aptitude
- Quality inspection
Timeline
Service Support Specialist
AgriVision Equipment Group
08.2024 - Current
Machine Operator
Diamond Vogel Paint
12.2022 - 01.2024
Warehouse Lead
Saddle Creek Logistics
08.1998 - 10.2022
High School Diploma -
South O'Brien High School
Some College (No Degree) - Police Science Technology
Western Iowa Tech Community College
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