Darryl Watkins
Phoenix,AZ
Summary
Confident Service Advisor experienced in managing diverse responsibilities and engaging with various personality types. Delivered high-quality customer service and effective issue resolution through organized practices and adaptability to fast-paced environments. Focused on enhancing organizational brand by thriving under pressure and consistently achieving outstanding results.
Overview
14
14
years of professional experience
Work History
Service Support Specialist
Specialty textile services
Phoenix, AZ
06.2021 - Current
- Provided expert support to clients regarding textile services and product inquiries.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Engaged with vendors to discuss product updates regarding product updates or upgrades.
Pro Services Specialist
Lowes Home Improvment
Scottsdale, Arizona
08.2016 - 07.2021
- Assisted customers with product selection and project planning.
- Provided expert knowledge on home improvement products and services.
- Collaborated with contractors to ensure project specifications were met.
- Developed detailed project plans outlining timelines, resources, milestones.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Plumber Pipefitter
plumbing enterprise
Sacramento, California
05.2012 - 09.2017
- Installed and repaired plumbing systems in residential and commercial buildings.
- Constructed water distribution systems from blueprints.
- Fabricated and assembled pipe sections for steam and hot-water heating systems.
- Tested pipe systems for proper functioning after installation or repair.
- Conducted routine inspections to identify leaks and other plumbing issues.
- Collaborated with team members to complete projects on time and within specifications.
Education
Desert Ridge
Mesa, azSkills
Confident Service Advisor experienced in managing diverse responsibilities and engaging with various personality types Delivered high-quality customer service and effective issue resolution through organized practices and adaptability to fast-paced environments Focused on enhancing organizational brand by thriving under pressure and consistently achieving outstanding results
Confident Service Advisor experienced in managing diverse responsibilities and engaging with various personality types Delivered high-quality customer service and effective issue resolution through organized practices and adaptability to fast-paced environments Focused on enhancing organizational brand by thriving under pressure and consistently achieving outstanding results
Timeline
Service Support Specialist
Specialty textile services
06.2021 - Current
Pro Services Specialist
Lowes Home Improvment
08.2016 - 07.2021
Plumber Pipefitter
plumbing enterprise
05.2012 - 09.2017
Desert Ridge