Jeremy Thomas
Amarillo
Summary
Dynamic and results-driven professional with a proven track record at Sam's Club, excelling in customer service and problem-solving. Recognized for enhancing customer satisfaction and mentoring team members, while effectively managing multiple priorities. Adept at planning and organization, contributing to improved employee retention and overall performance.
Professional with extensive experience in retail industry, specializing in personalized shopping services. Excel at identifying client needs, building strong relationships, and delivering customized solutions. Proven track record of collaborating effectively within teams and adapting to dynamic environments. Skilled in client communication, product knowledge, and inventory management, consistently achieving high customer satisfaction and sales targets.
Overview
4
4
years of professional experience
Work History
Personal Shopper
Sams Club
07.2021 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
- Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
Specialist
Sams Club
07.2021 - Current
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
- Collaborated with cross-functional teams to achieve project goals on time and within budget.
- Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
- Educated staff on organizational mission and goals to help employees achieve success.
Education
High School Diploma -
Amarillo College
Amarillo, TX05-2019
Skills
- Customer service
- Attention to detail
- Planning and organization
- Decision-making
- Upbeat and outgoing attitude
- Adaptive
- Teamwork and collaboration
- Problem-solving
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Personal Shopper
Sams Club
07.2021 - Current
Specialist
Sams Club
07.2021 - Current
High School Diploma -
Amarillo College
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