Summary
Overview
Work History
Skills
Timeline
Generic

Jeremy Thomas

Richmond,VA

Summary

Dynamic small business owner with expertise in operations and planning, successfully promoted brand identity through social media. Proven track record at RVA Financial Credit Union in resolving complex loan issues, enhancing customer satisfaction. Skilled in field operations and relationship building, driving growth and engagement in diverse environments.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Combat veteran with direct relevant experience in high tempo, high stress environments.


Overview

17
17
years of professional experience

Work History

Small Business Owner

Sector Seven Solutions
04.2021 - Current


  • Promoted business via social media to generate leads and maximize brand identity.
  • Managed creative endeavors for small but rapidly growing youtube.
  • Traveled throughout continental United States providing consultancy and training services to various organizations.
  • Tested and implemented equipment for use with the Modern American Warfighter.
  • Conducted extensive firearms and small unit tractics training.




Consumer Loan Underwriter

RVA Financial Credit Union
01.2018 - 04.2021
  • Retained clients by establishing rapport and relationships delivering successful user experiences.
  • Expedited loan closings by counseling and educating brokers and account executives.
  • Resolved and identified complex customer loan problems to prevent negative impact on operations and business direction.
  • Elevated customer satisfaction ratings by managing issues for speedy resolution.

Personal Banker

Virginia Credit Union
06.2016 - 01.2018
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.

High Value Associate

Capital One, N.A
07.2015 - 06.2016
  • Assisted clients in navigating complicated transactions while ensuring compliance with all applicable laws and regulations.
  • Identified potential upselling opportunities, leading to significant growth in sales figures.
  • Implemented innovative strategies for client engagement, contributing to long-term business success.
  • Collaborated with cross-functional teams to address client concerns, ensuring timely resolution of issues.

Infantry Team Leader

United States Army
07.2008 - 11.2011
  • Led infantry team to successfully complete missions by providing clear instructions and efficient communication.
  • Utilized tactical expertise to make critical decisions under pressure, leading to successful outcomes in high-stress situations in real world combat operations (Afghanistan).
  • Improved morale within the team by addressing concerns promptly and offering constructive feedback.
  • Led fire team during infantry dismounted battle drills and situational training exercises.

Skills

  • Small business operations
  • Planning and execution
  • Field Operations
  • Administration

Timeline

Small Business Owner

Sector Seven Solutions
04.2021 - Current

Consumer Loan Underwriter

RVA Financial Credit Union
01.2018 - 04.2021

Personal Banker

Virginia Credit Union
06.2016 - 01.2018

High Value Associate

Capital One, N.A
07.2015 - 06.2016

Infantry Team Leader

United States Army
07.2008 - 11.2011

Similar Profiles

CREATE PROFILE
Jeremy Thomas