Summary
Work History
Education
Skills
Timeline
Generic

Jeremy Vanaman

Naperville,IL

Summary

Results-driven operations leader with 15 years in team management and process improvement. Specializes in employee training, customer issue resolution, and operational efficiency in high-volume environments. Proven ability to create effective systems and build strong client relationships while performing well under pressure. Seeking to leverage customer service and leadership expertise in a new role beyond the hospitality sector.

Work History

Consultant

Maypole Restaurant / Subourbon Bar
Wheaton, IL
2022 - 2024
  • Established daily operational procedures and service standards, ensuring consistent customer experience during new business opening.
  • Trained new team members on company expectations and customer service practices to improve service quality.
  • Collaborated with ownership to enhance workflows, streamlining operations and improving service delivery.

Beverage Director

Mott St
Chicago, IL
2017 - 2020
  • Coached and developed front-of-house staff, enhancing customer experience consistency and quality.
  • Analyzed customer feedback to adjust service strategies, boosting satisfaction levels.
  • Delegated responsibilities and coordinated daily operations, ensuring smooth operations and service delivery.
  • Collaborated with leadership to align service standards with sales strategies, supporting overall revenue growth.

Brand Representative

Mesh & Bone
Chicago, IL
2017 - 2018
  • Represented company products at promotional events, increasing customer engagement and satisfaction.
  • Built strong relationships with prospective customers and business partners through personalized interactions, fostering loyalty and trust.
  • Collected customer feedback to identify opportunities for business development initiatives, informing future strategies.
  • Coordinated logistics for event setup and execution, ensuring smooth operations throughout.

Bar & Floor Manager

Izakaya Mita
Chicago, IL
2014 - 2017
  • Oversaw daily operations, achieving high levels of customer satisfaction.
  • Supervised inventory purchasing and operational workflows, streamlining processes and controlling costs.
  • Resolved customer concerns efficiently, reinforcing positive customer relationships.
  • Implemented cost-saving initiatives without compromising quality standards.
  • Managed cash candling, daily reconciliations, and operational compliance.

Education

Pursued Bachelor's Degree - Special Education

Purdue University North Central
Westville, IN

Pursued Bachelor's Degree - Computer Science

Indiana State University
Terre Haute, IN

Skills

  • Customer service excellence
  • Client management
  • Team leadership
  • Employee training
  • Operations management
  • Conflict resolution
  • Process improvement
  • Problem solving
  • Sales retention
  • Scheduling and workplace coordination
  • Cash handling
  • Cross-department collaboration
  • Inventory management
  • Event coordination

Timeline

Consultant

Maypole Restaurant / Subourbon Bar
2022 - 2024

Beverage Director

Mott St
2017 - 2020

Brand Representative

Mesh & Bone
2017 - 2018

Bar & Floor Manager

Izakaya Mita
2014 - 2017

Pursued Bachelor's Degree - Special Education

Purdue University North Central

Pursued Bachelor's Degree - Computer Science

Indiana State University

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Jeremy Vanaman