Open To Work
Scott Carey
Work Preference
Summary
Results-driven leader with extensive experience in the automotive industry. Adept at analyzing performance metrics and implementing operational enhancements to drive efficiency, reduce costs, and improve employee retention. Committed to achieving strategic goals and elevating customer satisfaction.
Overview
29
29
years of professional experience
Work History
Consultant
C.O.D. Advisors
Gastonia, North Carolina
03.2025 - Current
- Collaborated with clients to develop action plans to address specific challenges and objectives.
- Advised on operational processes, business development initiatives, and organizational changes to enhance overall performance.
- Analyzed key performance indicators to identify effective strategies.
- Developed plans to address challenges in efficiency, costs, or profits.
- Reviewed policies and procedures to identify and recommend improvements.
- Recognized customer needs through active listening and engagement.
- Evaluated market demand to align products with customer interests.
Auto Center Manager
Christian Brothers Automotive
Tega Cay, SC
06.2017 - 03.2025
- Managed daily operations of automotive service center to ensure efficient workflow.
- Supervised staff and trained on customer service standards to enhance customer experience.
- Maintained inventory levels of automotive parts and supplies for timely service.
- Developed strong relationships with customers to enhance loyalty and satisfaction.
- Analyzed financial data to identify opportunities for profit growth.
- Investigated customer complaints concerning service received at the auto center.
- Prepared estimates for customers based on their individual needs.
- Created monthly reports on sales figures, labor costs, and profit margins to inform management decisions.
- Evaluated customer needs and recommended repairs or maintenance services.
- Resolved customer disputes over charges or repair times in a timely manner.
Parts Manager
Carmax, Inc.
Charlotte, NC
09.1997 - 10.2021
- Coordinated supplier orders for automotive parts to ensure timely availability.
- Managed inventory levels to ensure optimal parts availability.
- Controlled daily parts program activities to streamline sales processes and enhance inventory oversight.
- Supervised team members in daily parts operations and workflow.
- Trained staff on proper handling and storage of parts.
- Implemented processes to enhance parts retrieval efficiency.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Conducted regular audits to ensure compliance with company standards.
- Collaborated with other departments to ensure timely deliveries.
- Reduced process lags, managing daily parts operations such as fulfilling service requests, generating orders, tracking inventory and maintaining profit margins.
- Developed and maintained positive working relationships with vendors.
- Analyzed pricing trends to optimize cost savings.
- Implemented improvements to streamline the ordering process.
Auto Center Manager
A & M Automotive
Pineville, NC
08.2014 - 06.2017
- Coordinated scheduling for service appointments to maximize shop productivity.
- Cultivated customer relationships to drive loyalty and satisfaction.
- Evaluated financial data to identify strategies for profit growth.
- Supervised staff to ensure quality workmanship and adherence to safety regulations.
- Assessed customer needs and provided appropriate recommendations for repairs or maintenance services.
- Established processes that elevated customer satisfaction and retention.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Auto Center Manager
Millers Automotive
Gastonia, NC
07.2006 - 08.2014
- Managed daily operations of auto center, including customer service, scheduling appointments and ordering parts.
- Implemented processes to boost customer satisfaction and retention rates.
- Coordinated daily operations to ensure alignment with annual budget goals.
- Assigned and scheduled work of auto service staff handling vehicles per day.
- Delegated work to staff, setting priorities and goals.
- Reviewed employee performance and provided feedback and coaching to enhance team capabilities.
- Recruited and trained new employees to meet job requirements.
- Monitored worker skills and training to correctly delegate assignments for maximum performance.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
Store Manager and Opened Location
4 Wheel Parts
Charlotte, NC
10.2001 - 06.2006
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Oversaw inventory management and maintained optimal stock levels on the sales floor.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Developed promotional displays that increased product visibility and drove customer engagement.
- Established store tactics and strategies that aligned operations with sales goals.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Fostered a positive team environment through effective communication and conflict resolution.
- Recruited and trained new employees to enhance team performance.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Resolved customer complaints in a timely manner.
- Prepared monthly reports on sales figures, expenses, profits.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Education
Associate of Science - Business Management
St Leo University
FloridaSkills
- Sales strategy
- Sales and service expertise
- Top sales performer
- Strategic goal setting
- Auto dealership experience
- Customer service excellence
- Employee retention
Accomplishments
- Top Sales Performer for 5 consecutive years
- Location recognized for being in the Top 5 in Sales and Service multiple years
Timeline
Consultant
C.O.D. Advisors
03.2025 - Current
Auto Center Manager
Christian Brothers Automotive
06.2017 - 03.2025
Auto Center Manager
A & M Automotive
08.2014 - 06.2017
Auto Center Manager
Millers Automotive
07.2006 - 08.2014
Store Manager and Opened Location
4 Wheel Parts
10.2001 - 06.2006
Parts Manager
Carmax, Inc.
09.1997 - 10.2021
Associate of Science - Business Management
St Leo University