Jeremy Williams
New Orleans,LA
Summary
Proactive Apple Advisor with extensive experience in personalized customer service and technical support. Skilled in device setup, troubleshooting, and mentoring new team members, contributing to enhanced user experiences and team success. Bringing strong problem-solving abilities, effective communication, and up-to-date knowledge of Apple products to advance in a dynamic role. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Apple Advisor
Best Buy
10.2021 - Current
- Tailored communication style according to individual customer preferences, creating a more personalized service experience.
- Supported new team members through mentorship and training initiatives, promoting professional development.
- Participated in ongoing trainings to stay current on company policies, procedures, and best practices for optimal job performance.
- Maintained up-to-date knowledge of Apple products and services, remaining an invaluable resource for customers and colleagues alike.
- Provided personalized assistance for device setup, configuration, and troubleshooting, enhancing user experiences.
- Contributed to team success by consistently meeting or exceeding performance metrics in sales and service quality.
- Enhanced customer satisfaction by effectively resolving technical issues and providing expert product knowledge.
- Delivered exceptional customer service through timely and accurate issue resolution, fostering brand loyalty.
Education
High School Diploma -
L.W. Higgins High School
Marrero, LA06.2020
Skills
- Empathy and patience
- Performance Tracking
- Feedback implementation
- Client Relationship Building
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Problem-solving abilities
- Microsoft Windows and Office
- Excellent Communication
- Active Listening
- Effective Communication
Timeline
Apple Advisor
Best Buy
10.2021 - Current
High School Diploma -
L.W. Higgins High School