Work Preference
Summary
Overview
Work History
Education
Skills
References
Military Service
Websites
Timeline
Generic
Jeremy Williams
Open To Work

Jeremy Williams

Clarksville

Work Preference

Desired Job Title

Senior IT Field Technician (Tier 3)IT Recovery Analyst Tier 2 / Service Desk Technician Tier 2IT Helpdesk TechnicianDesktop Support Technician IIComputer Operations Analyst / Global Help Desk Analyst

Work Type

Full TimeContract Work

Location Preference

RemoteHybridOn-Site
Location: Clarksville, TennesseeNashville, TN
Open to relocation: Yes

Salary Range

$60000/yr - $200000/yr

Important To Me

Career advancementWork-life balanceCompany CulturePersonal development programsHealthcare benefitsWork from home optionPaid time off401k match

Summary

Dynamic IT professional with extensive experience at Comcast Advertising, excelling in server and network operations. Proven track record in enhancing operational efficiency through effective troubleshooting and user support. Skilled in Active Directory management and ITIL compliance, with a strong commitment to delivering exceptional service and fostering team collaboration.

Overview

28
28
years of professional experience

Work History

Senior IT Field Technician (Tier 3)

Comcast Advertising
Nashville
11.2018 - 03.2026
  • Managed users and computer hardware within Active Directory to ensure system integrity.
  • Troubleshot operating systems and applications, resolving diverse hardware issues to maintain operational efficiency.
  • Granted application access and permissions using Active Directory, Azure, and proprietary systems.
  • Documented user issues in Remedy and ServiceNow, streamlining problem tracking and resolution processes.
  • Set up and issued laptops, tablets, mobile phones, and desk phones for new employees, enhancing onboarding experience.
  • Assisted with usability and functionality testing of ServiceNow prior to launch.
  • Supported diverse computer network and phone hardware within Effectv organization.

IT Recovery Analyst Tier 2 / Service Desk Technician Tier 2

Nordstrom Inc.
Seattle
07.2012 - 02.2018
  • Monitored systems for job failures, network outages, and batch processing issues to ensure operational stability.
  • Collaborated with developers to schedule jobs, resolve aborted jobs, and implement change requests, enhancing workflow efficiency.
  • Maintained documentation to facilitate smooth resolutions of known issues.
  • Supported callers with password resets and troubleshooting for devices including computers and printers to minimize downtime.
  • Administered email accounts and Active Directory accounts along with other systems.
  • Reported incidents to regional technicians for resolution.
  • Installed and repaired software remotely to ensure operational efficiency.
  • Trained new employees on departmental procedures and collaborated on documentation creation.

IT Helpdesk Technician

Iconma
Seattle
04.2012 - 07.2012
  • Assisted internal customers and external agents with computer network, phone, and application issues to improve user satisfaction.
  • Employed scripted knowledge base to deliver optimal customer service and support.
  • Applied diverse customer service techniques for timely issue resolution, resulting in enhanced customer experience.
  • Collaborated with team at Liberty Mutual to streamline service delivery processes.

Desktop Support Technician II

Denali Advanced Integrations
Redmond
05.2011 - 01.2012
  • Provided technical support to hospital staff before opening day, facilitating smooth operations for patient care.
  • Installed desktop computer systems in hospital, ensuring ergonomic placement and optimizing cable management for user comfort.
  • Trained new desktop support personnel on installation techniques, enhancing team capability in equipment setup.

Computer Operations Analyst / Global Help Desk Analyst

NYK Business Systems Americas
Seattle
10.2006 - 09.2010
  • Monitored Windows, Unix, Linux, OS400, and mainframe servers across global network to maintain system stability.
  • Oversaw corporate networks, databases, and applications, enhancing performance and reliability.
  • Managed backup operations, monitoring failures and coordinating off-site tape storage to secure data integrity.
  • Utilized HP Service Desk for incident management, creating and tracking problem reports.
  • Collaborated with regional help desks to resolve issues related to servers and applications.
  • Enforced JSOX compliance within local data center operations.
  • Trained new employees on operating procedures and corporate systems.
  • Assisted in developing operational documentation and procedures within the environment.

Administrative Operations Manager

Data Solutions and Technology
Lanham
03.2004 - 05.2006
  • Oversaw daily operations for processing military information to support mission-critical activities.
  • Managed and trained a team of five staff members, ensuring quality performance and adherence to policies.
  • Conducted proactive quality control checks to ensure accurate, timely information processing.
  • Developed and implemented streamlined departmental processes that enhanced organizational efficiency.
  • Assisted in developing and integrating standard operating procedures, enhancing operational consistency and effectiveness.
  • Created and updated daily reports, forms, records, and databases to support efficient document processing.
  • Compiled attendance reports for team members, ensuring accuracy and compliance with record-keeping standards.
  • Communicated with military and government personnel to gather essential information.

Armed Security Guard

Department of Defense / Navy
China Lake
08.2003 - 02.2004
  • Ensured comprehensive security for assigned post while interacting with military and civilian personnel.
  • Selected for role demanding maintenance of the highest security levels with strict confidentiality.
  • Handled sensitive matters with discretion and trustworthiness, upholding integrity of security operations.
  • Conducted access authorization verification and credential inspections for vehicles.
  • Maintained detailed records of individuals granted temporary access to government facilities, ensuring compliance with security protocols.
  • Monitored environment for unusual occurrences, promptly reporting findings to enhance security response.

Activations Representative / Numbers Administrator (1998-2000) / IT Operations Analyst (2000-2002)

Western Wireless Corporation
Issaquah
03.1998 - 03.2002
  • Monitored and supported corporate Unix and Windows NT networks, ensuring seamless operations.
  • Delivered after-hour technical support to resolve urgent issues.
  • Collaborated with system administrators to troubleshoot and resolve complex server problems.
  • Performed backups and executed Unix scripts to assist maintenance tasks.
  • Maintained and repaired servers along with backup generators for optimal performance.
  • Compiled and submitted nightly reports on server issues to enhance incident tracking and resolution.
  • Resolved diverse technical challenges independently, contributing to reduced network downtime.
  • Evaluated new corporate billing system functionality during its development to support system improvements.

Education

PERL Programming Certificate -

Bellevue Community College
Bellevue, WA

OS400 System Administrator Class -

SQL Soft +
Bellevue, WA

Skills

  • Server and network operations
  • Unix and Linux systems
  • Windows server management
  • Help desk support
  • Disaster recovery planning
  • Change management processes
  • ITIL compliance standards
  • Database management (MS SQL, Oracle, DB2)
  • ETL and EDI solutions
  • ERP system integration
  • Microsoft Office suite (PowerPoint, Access, SharePoint)
  • Citrix administration
  • Microsoft Exchange configuration
  • Active Directory services
  • Unified communication tools
  • F5 Networks BIG-IP administration
  • HP OpenView and Service Desk tools
  • Control-M scheduling software
  • IBM OS400 and iSeries Navigator
  • Backup solutions (BRMS, NetBackup)
  • Hardware monitoring solutions
  • Remedy and ServiceNow platforms
  • POS and MPOS systems integration

References

Available in LinkedIn profile: https://www.linkedin.com/in/jeremy-d-williams-25013520/

Military Service

US Army, Technical Engineering Specialist (E-4), Honorable Discharge, 06/01/91, 06/01/96

Websites

Timeline

Senior IT Field Technician (Tier 3)

Comcast Advertising
11.2018 - 03.2026

IT Recovery Analyst Tier 2 / Service Desk Technician Tier 2

Nordstrom Inc.
07.2012 - 02.2018

IT Helpdesk Technician

Iconma
04.2012 - 07.2012

Desktop Support Technician II

Denali Advanced Integrations
05.2011 - 01.2012

Computer Operations Analyst / Global Help Desk Analyst

NYK Business Systems Americas
10.2006 - 09.2010

Administrative Operations Manager

Data Solutions and Technology
03.2004 - 05.2006

Armed Security Guard

Department of Defense / Navy
08.2003 - 02.2004

Activations Representative / Numbers Administrator (1998-2000) / IT Operations Analyst (2000-2002)

Western Wireless Corporation
03.1998 - 03.2002

PERL Programming Certificate -

Bellevue Community College

OS400 System Administrator Class -

SQL Soft +

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