Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jeremy Withrow

DeLand,FL

Summary

Results-driven E-Commerce Supervisor at Kroger with expertise in data analysis and team management. Achieved 98% on-time order fulfillment while enhancing inventory accuracy and financial reconciliation. Proven ability to train staff and resolve customer issues, contributing to improved operational efficiency and customer satisfaction.

Overview

4
4
years of professional experience

Work History

E-Commerce Supervisor

Kroger
03.2022 - 07.2024


  • Supervised daily operations of the online grocery department, coordinating order fulfillment, inventory accuracy, and delivery schedules to ensure 98% on-time completion.
  • Ensured compliance with industry regulations regarding customer privacy, payment processing, and packaging and shipping practices.
  • Oversaw order tracking and financial transactions, reconciling discrepancies in payments, refunds, and product shortages to maintain accurate records.
  • Monitored sales data and key performance metrics, preparing weekly reports to identify trends and recommend process improvements that reduced fulfillment errors.
  • Collaborated with store management on labor scheduling, budget planning, and cost control initiatives to align with departmental financial goals.

E-Commerce Shift Leader

Kroger
03.2020 - 03.2022
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

Southern New Hampshire University
Hooksett, NH
12-2025

Skills

  • Skilled in data analysis using Excel
  • Data entry & recordkeeping accuracy
  • Financial analysis and trend monitoring
  • Team management
  • Financial and managerial accounting
  • Budget management

Timeline

E-Commerce Supervisor

Kroger
03.2022 - 07.2024

E-Commerce Shift Leader

Kroger
03.2020 - 03.2022

Southern New Hampshire University

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