John Mathew
Scarborough,ON
Summary
Dynamic professional with extensive experience in customer interactions, adept at fostering effective communication and innovative problem-solving. Strong ability to utilize active listening and empathy to address and resolve customer concerns efficiently. Proven track record of maintaining a calm and professional demeanor in high-pressure situations, ensuring customer satisfaction and loyalty. Committed to delivering exceptional service and enhancing the overall customer experience through thoughtful engagement and support.
Overview
9
9
years of professional experience
Work History
Sales Associate
Carry Boss Paper Industries
Kerala India
06.2015 - 09.2017
- Collaborated with team members to maintain organized displays and ensure store cleanliness.
- Participated in training sessions, gaining knowledge of product features and industry trends.
- Supported promotional events, helping to drive sales through effective merchandising strategies.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
Construction Site Supervisor
Rihaan International Development
Muscat Oman
12.2023 - 08.2024
- Supervised daily site operations, ensuring compliance with safety regulations and quality standards.
- Coordinated workflows among construction teams to optimize project timelines and resource allocation.
- Conducted regular site inspections to identify hazards and implement corrective measures.
- Trained new employees on safety protocols and operational procedures to enhance team efficiency.
- Documented construction and extraction workers' hours, wages and other pertinent information.
- Assisted in recruiting and hiring new construction and extraction workers.
- Evaluated and updated safety protocols to reduce risks on construction and extraction sites.
- Supported construction and extraction workers to facilitate timely completion of projects.
- Supervised training of new construction and extraction workers on safety practices and procedures.
- Directed projects according to schedule and quality demands.
Automobile Parts Salesman
Aflaj Faiha Trading LLC
Muscat Oman
10.2023 - 11.2023
- Maintained a high level of product knowledge to assist customers with their needs.
- Provided feedback on processes to enhance service delivery and efficiency.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
Site Supervisor
Suhool Wadi Nam Company LLC
Muscat Oman
11.2022 - 10.2023
- Conducted regular inspections to evaluate work progress and adherence to specifications.
- Maintained accurate records of site activities, materials used, and labor hours worked.
- Facilitated safety meetings to promote a culture of safety awareness among team members.
- Maintained records and logs of work performed and materials and equipment used.
- Developed work schedules for team members to maximize shift coverage.
Construction Equipment Supervisor
Tetra Dynamic Infrastructure Private Ltd
Kochi, India
10.2017 - 12.2021
- Four years and three months of experience as a Construction Equipment Supervisor for Tetra Dynamic Infrastructure Private Ltd, Kochi from October 2017 to December 2021.
Apprenticeship Trainee
Muruga Metal Fabrications
Coimbatore, Tamil Nadu, India
07.2015 - 09.2017
- Oversaw production processes as Assistant Production Supervisor, ensuring quality in casting electric motor casings.
- Worked flexible hours across night, weekend, and holiday shifts.
- Paid attention to detail while completing assignments.
Education
Schooling -
Bishop Moore Vidyapeth
Mavelikara, KeralaHigher Secondary -
Indian School Muscat
MuscatSenior Secondary -
Indian School Darsait
MuscatBachelor of Engineering - Mechanical Engineering
Park College of Technology
Chennai, India01-2014
Skills
- Call center customer service
- Communicating with clients
- Customer service
- Time management
- Problem-solving skills
- Listening skills
- Skilled in data analysis using Excel
- Script adherence
- Schedule management
- Developing deployment plans for personnel
- Employee performance evaluation
- Experienced with AutoCAD applications
- Skilled in data entry
- Analytical thinking proficiency
- Attention to detail
- Team player and committed to schedules
- Quick concept comprehension
- Facilitating critical path assessments throughout project phases
- Strong patience
- Goal-driven
- Client support
- Brand promotion
- Customer engagement
- Verbal and written communication
- Resolving issues
- Calm disposition
- Data gathering
- Following scripts
- Computer skills
- Microsoft office
LANGUAGES KNOWN
English
Hindi
Malayalam
Tamil
Interests
Listening to music, drawing
Timeline
Construction Site Supervisor
Rihaan International Development
12.2023 - 08.2024
Automobile Parts Salesman
Aflaj Faiha Trading LLC
10.2023 - 11.2023
Site Supervisor
Suhool Wadi Nam Company LLC
11.2022 - 10.2023
Construction Equipment Supervisor
Tetra Dynamic Infrastructure Private Ltd
10.2017 - 12.2021
Apprenticeship Trainee
Muruga Metal Fabrications
07.2015 - 09.2017
Sales Associate
Carry Boss Paper Industries
06.2015 - 09.2017
Schooling -
Bishop Moore Vidyapeth
Higher Secondary -
Indian School Muscat
Senior Secondary -
Indian School Darsait
Bachelor of Engineering - Mechanical Engineering
Park College of Technology
DECLARATION
I hereby declare that all the details in the application are true, complete, and correct to the best of my knowledge and belief.