Jeremy Wolfe
West Monroe,New York
Summary
Dynamic leader with a proven track record at Servpro of Southwest Onondaga County, enhancing operational efficiency and employee satisfaction. Skilled in operations management and leadership, I've driven sales growth and built lasting client relationships. Excelled in training and team building, significantly improving performance metrics and customer satisfaction.
Overview
25
25
years of professional experience
1
1
Certification
Work History
General Manager
Servpro of Southwest Onondaga County
07.2020 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
Operations Manager
Servpro Of North & East Onondaga County
10.1999 - 07.2020
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Trained and guided team members to maintain high productivity and performance metrics.
Education
High School Diploma -
Henninger High School
Syracuse, NY06.1997
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
- Efficient multi-tasker
- Effective leader
- Training and coaching
- Staff Management
- Customer Relations
Certification
IICRC Certified
Fire & Smoke Restoration
Water Damage Restoration
Applied Structural Drying
Applied Microbial Remediation
Commercial Drying
Timeline
General Manager
Servpro of Southwest Onondaga County
07.2020 - Current
Operations Manager
Servpro Of North & East Onondaga County
10.1999 - 07.2020
High School Diploma -
Henninger High School