JEREMY A. BARANYAI
NEW CASTLE,DE
Summary
IT professional with a 7-year background in system administration, hardware and software troubleshooting and network management for the federal government and in the private sector. Possesses active TS/SCI with CI Polygraph clearance. Experienced in desktop support and network configuration. Vast knowledge of client and server applications, as well as installation and configuration of desktops
Overview
17
17
years of professional experience
1
1
Certification
Work History
Help Desk Senior Technician
General Dynamics
Valley Forge, PA
01.2017 - Current
- Part of a diverse IT call center team receiving, resolving, and processing 166+ telephone and 1200+ web requests for a User base of 70,000 individuals, 23 detachments, 800+ tail sites.
- Performs account management actions, to include creations, disables, deletions, transfer, and archiving of User's network accounts across five major networks.
- Ensures interaction, incident and request for change resolution tickets are processed and resolved within the contract's many Key Performance Indicators (KPIs).
- Provides technical support, troubleshooting of desktop hardware, systems and applications in an effort to increase first call resolution.
Satellite / Network Technician (Intern)
National Security Agency
Columbia, MD
09.2014 - 12.2016
- Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
- Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
- Tested and maintained computer-related industrial electronic control systems and electrical components.
- Inspected equipment for proper performance and correct communication.
Multichannel Transmission Systems Operator
Delaware Army National Guard
Wilmington, Delaware
02.2008 - 04.2013
- Installs, operates, and performs unit level maintenance on multichannel line-of-site and tropospheric scatter communications systems, antennas and associated equipment.
- Analyzes BIT/ BITE diagnostics to isolate faults to the Line Replaceable Unit.
- Installs, operates, and performs strapping, re-strapping, preventive maintenance checks and services, and unit level maintenance on communication security devices and power generators.
Loan Service Representative
Telmerica, LLC
Wilmington, DE
03.2007 - 04.2013
- Present loan and repayment schedules to customers.
- Answer questions and advise customers regarding loans and transactions.
- Interview loan applicants to obtain personal and financial data, and to assist in completing applications.
- Successfully acquired an average of 210 new customers per month.
- Provided an elevated customer experience to generate a loyal clientèle.
Tier 2 LNO (RNCC)
Delaware Army National Guard
Kandahar, Afghanistan
05.2013 - 12.2013
- Maximize network performance by monitoring performance, identifying network problems and outages, collaborating with network architects on network optimization.
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
- Troubleshot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls.
- Reporting network operational status by gathering, prioritizing information; managing projects.
Education
Bachelor of Science - Computer and Network Security
Wilmington University
Current
Bachelor of Science - Religious Studdies
Liberty University
2012
Advanced Routing (Cecom) *Counterinsurgency (COIN) Course *Combat Lifesaver Course *Multichannel Transmissions (W/Tropo-scatter) *Cisco Certified Entry Net Tech (10/2013) *SECURITY+ ( - undefined
02.2017
) *TS/SCI W/Poly (Active) - undefined
Skills
- Exceptional communication skills
- MS Windows proficient
- Quick learner
- Strong client relations
- Mediation capability
- Creative problem solver
Accomplishments
- Army Commendation Medal for monitoring and troubleshooting one of the world's largest tactical networks, consisting of 4 Technical Control Facilities, 35 Secure and Non-secure Internet Protocol (SIPR/NIPR) access points, 7 Warfighter Information Network Tactical (WIN-T) assemblages, 21 Microwave Line of Sight, and 29 Motorola Point to Point radios.
- Meritorious Unit Commendation for demonstrating the ability to innovate and accomplish tactical and strategic signal missions throughout the Combined Joint Operations Area-Afghanistan, and the ability to provide secure and reliable tactical and strategic communications over both voice and data networks enhanced the Warfighter's ability to effectively communicate and operate in an ever changing environment.
Affiliations
Wounded Warrior Project Alumni
*Veterans of Foreign Wars (Life Member)
*Disabled American Veterans (Life Member)
Awards
- Army Commendation Medal for monitoring and troubleshooting one of the world’s largest tactical networks, consisting of 4 Technical Control Facilities, 35 Secure and Non-secure Internet Protocol (SIPR/NIPR) access points, 7 Warfighter Information Network Tactical (WIN-T) assemblages, 21 Microwave Line of Sight, and 29 Motorola Point to Point radios.
- Meritorious
Unit Commendation for demonstrating the ability to innovate and accomplish
tactical and strategic signal missions throughout the Combined Joint Operations
Area-Afghanistan, and the ability to
provide secure and reliable tactical and strategic communications over both
voice and data networks enhanced the Warfighter's ability to effectively
communicate and operate in an ever changing environment.
Certification
- Advanced Routing (Cecom)
- Cisco Certified Entry Net Tech (10/2013)
- SECURITY+ (02/2017)
- MCSE Server, Active Directory, and
Desktop Training
Timeline
Help Desk Senior Technician
General Dynamics
01.2017 - Current
Satellite / Network Technician (Intern)
National Security Agency
09.2014 - 12.2016
Tier 2 LNO (RNCC)
Delaware Army National Guard
05.2013 - 12.2013
Multichannel Transmission Systems Operator
Delaware Army National Guard
02.2008 - 04.2013
Loan Service Representative
Telmerica, LLC
03.2007 - 04.2013
Bachelor of Science - Computer and Network Security
Wilmington University
Bachelor of Science - Religious Studdies
Liberty University