Jeremy Smith
Dallas,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
11
11
years of professional experience
Work History
Ramp Agent
Southwest Airlines
Dallas, TX
07.2019 - Current
- Operated equipment to support on-ground operations in between flights.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Checked flight manifests to ensure accuracy of luggage loaded onto planes.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
- Coordinated day-to-day schedules, tasks and positions for ground crew.
Ramp Agent
Delta Global Services
San Diego, CA
06.2016 - 09.2019
- Communicated effectively with ground crew members to ensure smooth operation of flights.
- Operated equipment to support on-ground operations in between flights.
- Followed safety procedures such as using reflective gear while working on the ramp.
- Checked flight manifests to ensure accuracy of luggage loaded onto planes.
- Communicated via headset radio with ground crew, flight crew and tow person about ramp operations and flight requirements.
- Utilized two-way radio communication systems to communicate between ramp agents and pilots and ground crew personnel.
- Coordinated day-to-day schedules, tasks and positions for ground crew.
Counselor
San Diego Center for Children
San Diego, CA
10.2018 - 06.2019
- Coordinated resources to support clients and help each achieve targets.
- Referred individuals to outside resources and services for additional support.
- Participated in regular team meetings to discuss case management issues and plan services for clients.
- Provided educational support by assisting students with their academic work as well as helping them develop problem solving skills.
- Documented patient progress through counseling and interaction.
- Educated staff members about mental health issues affecting students so they can better respond appropriately to those needs.
Counselor
ChildServe Childcare Center
Chicago, IL
05.2014 - 06.2016
- Coordinated resources to support clients and help each achieve targets.
- Referred individuals to outside resources and services for additional support.
- Participated in regular team meetings to discuss case management issues and plan services for clients.
- Provided educational support by assisting students with their academic work as well as helping them develop problem solving skills.
- Compiled personal information and compared against professional knowledge to determine needs and optimum strategies for success.
Youth Addiction Specialist
YSS
Ames, IA
04.2013 - 08.2015
- Discussed with offenders how such issues as drug and alcohol abuse and anger management problems might have played roles in past criminal behavior
- Collaborated with community organizations to provide referrals for additional support services such as housing, employment assistance.
- Utilized motivational interviewing techniques to engage clients in treatment and foster commitment to change behaviors.
- Led supportive group discussions and education sessions with alcohol and drug users and families.
- Provided crisis intervention services to individuals in acute distress due to addiction or withdrawal symptoms.
- Guided clients in developing skills or strategies for dealing with problems.
Education
Bachelor of Arts - Psychology
Iowa State University
Ames, IA05-2015
Skills
- Problem-Solving
- Team Leadership
- Crew Assistance
- Customer Service
Timeline
Ramp Agent
Southwest Airlines
07.2019 - Current
Counselor
San Diego Center for Children
10.2018 - 06.2019
Ramp Agent
Delta Global Services
06.2016 - 09.2019
Counselor
ChildServe Childcare Center
05.2014 - 06.2016
Youth Addiction Specialist
YSS
04.2013 - 08.2015
Bachelor of Arts - Psychology
Iowa State University