Jeremy K. Frazier
Jacksonville,FL
Summary
Seasoned Passionate Business Analyst with a demonstrated history of working in the financial services industry. Innovative problem solver skilled in data analyst/reporting in an audit environment. Superior skills in communication, project management, process creation and exceeding requirements.
Overview
14
14
years of professional experience
Work History
Compliance Business Control Specialist
Citi
08.2021 - Current
- Experience working multiple regulations through 60 audits, exams, reviews, compliance tests for both internal and external audit partners.
- Analytics utilizing Excel Pivot Tables, Slicers, Macros, VLOOKUP, UNIQUE, IF, COUNTIF, duplication removal, functions to analyze or report data.
- Analyzed Reports to identify accuracy, risks, gaps, or trends in data.
- Developed robust excel tool for oversight reporting Managed incoming and outgoing audit deliverable flow for 3 lines of business.
- Retrieved & Compiled audit deliverable data requests.
- Executed analysis of risks and identified risk mitigation strategies.
- Enhanced productivity by creating and maintaining 20 workflow procedures.
- Enhanced process around audit preparation, data management, and functional business process resulting in improvement within CRS, Branded Cards, and Retail Bank Exam Management teams.
- Identified patterns and trends in large data sets and provided actionable insights.
- Created business reporting and compelling written presentations to articulate business strategies and objectives.
- Performed gap analysis to identify areas of improvement.
Collections Specialist
Citi
09.2019 - 07.2021
- Supported Management by resolving team specific questions utilizing policy and procedures.
- Increasing collection volumes placed top 15 in collection Q3 – Q4 2020.
- Assisted with virtual new hire classes, call monitoring and shadowing, coaching and mentoring new hires.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Performed daily technical call resolutions.
- Created workflow processes that improved. department proficiency and minimized agent down time related to system issues.
- Troubleshooting skills utilized in following best forms approach to quickly manage call and resolve issue, resulting in optimized agent availability therefore improving collections EQFL down time.
- Designed workflow process that efficiently resolved agent technical issues.
- Optimized department SharePoint site – created new content, added new apps, arranged data.
- Resolved 150 tickets per month with consistent 100% resolution rate.
- Trained agents on process and format of call resolutions, ticket creation and department goals.
Customer Service Training Specialist
Teleperformance
05.2019 - 08.2019
- Trained 50 new personnel on computer applications and PC related tools to fulfill customer service roles.
- Exceptional leadership in lead mentor capacity demonstrating adaptability in learning new systems and teaching others new processes.
- Utilized cross-training techniques to boost productivity and develop each team member's individual skills set.
Regional Sales Manager
TUC Technologies & Elwood Staffing
03.2017 - 01.2019
- Developed new organic account growth from self-sourced market analysis and prospecting
- Obtained 28 new clients, surpassing annual goal by 40% - in 9 months - district top performer.
- Developed and maintained positive relationships with clients in assigned sales territories
- Managed CRM activity including adding new accounts, contacts, and daily activities, maintained weekly monthly and quarterly revenue and growth projections.
- Performed risk assessments and OSHA adherence reviews with onsite safety inspections.
- Developed and maintained positive relationships with clients in assigned sales territories.
General Manager
Administrative Resources
11.2009 - 09.2016
- Developed and implemented strategies to increase sales and profitability.
- Managed sales contracts and contract negotiations.
- Introduced new methods, practices, and systems to enhance productivity.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Assisted in recruiting, hiring and training of team members.
Education
MBA - Marketing Management And Research
King University
Bristol, TN08.2018
BBA -
King University
Bristol, TN08.2016
Skills
- Advanced Excel Skills
- Power Bi & Tableau
- Microsoft Office Suite
- Data Analytics
- Risk Management
- Audit Management
- Business Processes and Procedures
- Project Management
- Adaptable and Flexible Business Professional
- Active Listening, Concise Written and Oral Communication Skills
- Employee Development & Training
Timeline
Compliance Business Control Specialist
Citi
08.2021 - Current
Collections Specialist
Citi
09.2019 - 07.2021
Customer Service Training Specialist
Teleperformance
05.2019 - 08.2019
Regional Sales Manager
TUC Technologies & Elwood Staffing
03.2017 - 01.2019
General Manager
Administrative Resources
11.2009 - 09.2016
MBA - Marketing Management And Research
King University
BBA -
King University
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