JERI BETH JONES
Hopkinsville,KY
Summary
Highly motivated, detail-oriented professional with a strong work ethic and proven ability to thrive in fast-paced environments. Outgoing and friendly, with a knack for promoting open and honest communication among coworkers. Skilled at identifying challenges and developing practical, results-focused solutions. Committed to continuous improvement and delivering quality work efficiently and accurately.
Overview
12
12
years of professional experience
Work History
Certified Patient Access Specialist
Jennie Stuart Health
Hopkinsville, KY
08.2021 - Current
- Processed insurance authorization requests for chemotherapy, radiology, sleep labs, and cardiac/pulmonary rehab services.
- Coordinated with insurance companies to resolve authorization discrepancies and issues.
- Maintained detailed records of authorization statuses and updates in the ONCO EMR system.
- Communicated authorization updates and decisions, including approvals and denials, to healthcare providers and patients.
- Addressed patient concerns and inquiries with professionalism and efficiency.
- Ensured compliance with HIPAA regulations in handling patient information.
- Performed accurate registration of patients, including verifying insurance coverage and demographic information.
911 Emergency Dispatcher
Hopkinsville Police Department
Hopkinsville, KY
02.2017 - 06.2021
- Operated multi-line phone systems to handle high volumes of incoming emergency and non-emergency calls.
- Monitored multiple radio frequencies simultaneously while entering information from callers and emergency personnel into the computer system.
- Dispatched calls to the appropriate police, fire, or medical response personnel, depending on individual call situations.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Communicated vital information clearly to first responders in high-pressure environments.
- Assessed the caller's needs and provided necessary pre-arrival instructions over the phone, such as CPR or first aid.
Pharmacy Clerk
Save More Drugs
Hopkinsville, KY
07.2013 - 02.2017
- Handled and maintained customers' confidential records.
- Managed inventory: ordered and restocked medications and supplies as needed.
- Provided excellent customer service in a friendly manner to all clients visiting the pharmacy counter or drive-thru.
- Operated cash register, handled financial transactions, and balanced cash drawer at the end of shifts.
- Assisted technicians and pharmacists in filling prescriptions accurately and efficiently.
Education
High School Diploma -
University Heights Academy
HopkinsvilleSkills
- Certified Patient Access Specialist
- Insurance Authorization Specialist
- Attention to detail
- Problem solving
- Professionalism and confidentiality
- Multitasking and organization
- Friendly and outgoing
- Communication and empathy
Timeline
Certified Patient Access Specialist
Jennie Stuart Health
08.2021 - Current
911 Emergency Dispatcher
Hopkinsville Police Department
02.2017 - 06.2021
Pharmacy Clerk
Save More Drugs
07.2013 - 02.2017
High School Diploma -
University Heights Academy
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