Jeri Childers
Fort Wayne
Summary
Dedicated customer service representative with expertise in complaint handling and relationship building. Proven ability to manage high-stress situations while ensuring customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
VANCO
8025 Castleway Dr
01.2024 - 02.2026
- Greeted and assisted customers with parts orders and work orders for commercial food equipment.
- Processed work orders accurately using Quick Books and Vision systems, enhancing workflow efficiency and order accuracy.
- Collaborated with cross-functional teams to address and resolve customer issues swiftly.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Handled cash and credit card transactions. Posting of daily transactions in Quick Books and Vision system.
- Answered multi line phone system, transferring of calls to proper person based on customer needs.
- Processed warranty claims and returns.
Order Processor
Amazon Fulfillment Center
5510 Flaugh Road
07.2023 - 01.2024
- Enhanced customer satisfaction by ensuring accurate and timely order fulfillment.
- Processed customer orders in line with established policies and procedures.
- Handled high-volume periods with ease, maintaining consistent performance under pressure.
- Received and followed pick sheets to gather merchandise for customer orders.
- Operated pallet jacks, forklifts and other equipment regularly.
- Unloaded and unboxed merchandise from trucks and pallets and placed on a conveyor system.
Cashier Team Lead/Customer Service Representative
Rohrman Auto Group/Nissan
4909 Lima Road
03.2021 - 07.2023
- Greeted customers and directed them to proper services needed.
- Processed repair orders accurately using CDK systems, enhancing workflow efficiency and order accuracy.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently on a multi line phone system, finding satisfactory resolutions for customers.
- Handled cash and credit card transactions for service work and vehicle purchases.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Entered new and used cars into inventory, kept track of owners manuals and keys.
Order Processing Specialist
Sweetwater
5501 US-30
01.2017 - 03.2021
- Processed customer orders accurately using warehouse management systems.
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Handled high-volume periods with ease, maintaining consistent performance under pressure.
- Received and followed pick sheets to gather merchandise for customer orders.
- Coordinated inventory management to ensure optimal stock levels and timely fulfillment.
- Collaborated with team members to streamline order processing workflows.
- Trained new staff on order processing procedures and safety protocols.
Education
High School Diploma -
R. Nelson Snider High Scool
4600 Fairlawn PassSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Relationship building
- Computer proficiency
- Complaint handling
- Payment processing
- Client relations
- Professional telephone demeanor
- Microsoft outlook
- Paperwork processing
- Appointment scheduling
- Order processing
- Administrative support
- Building rapport
- Clerical support
- Filing
- Multi-line phone talent
- Order fulfillment
- Account updating
- Office equipment proficiency
- Shipping and logistics
- Warranty service
Timeline
Customer Service Representative
VANCO
01.2024 - 02.2026
Order Processor
Amazon Fulfillment Center
07.2023 - 01.2024
Cashier Team Lead/Customer Service Representative
Rohrman Auto Group/Nissan
03.2021 - 07.2023
Order Processing Specialist
Sweetwater
01.2017 - 03.2021
High School Diploma -
R. Nelson Snider High Scool