Jeri Durham
Jenison
Summary
Dedicated healthcare professional with 19 years of experience supporting patients, families, and healthcare teams across various settings, including hospitals, rehabilitation centers, long-term care facilities, and senior living environments. Expertise in customer service, appointment scheduling, medical documentation, patient communication, and electronic health records ensures a seamless experience for all stakeholders. Proven ability to manage high-volume phone interactions while coordinating care and maintaining accurate records. Actively pursuing opportunities as a Medical Admissions Assistant, Patient Access Representative, or in Healthcare Customer Service to leverage an extensive background in enhancing patient experiences.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Personal Shopper
INSTACART SHOPPERS
Jenison, MI
01.2022 - Current
- Managed multiple customer orders while meeting strict deadlines.
- Communicated with customers regarding order updates and substitutions.
- Utilized digital systems to track orders and maintain accuracy.
Patient Care Technician
COREWELL HEALTH
Grand Rapids, MI
09.2024 - 02.2026
- Documented patient information and vital signs in Epic.
- Coordinated communication between patients and healthcare teams.
- Responded to patient requests and supported daily unit operations.
- Worked across multiple hospital departments in a fast-paced environment.
Unit Support Specialist / CNA
ST. ANN'S
Grand Rapids, MI
05.2023 - 09.2023
- Scheduled appointments and coordinated transportation for residents.
- Communicated with physician offices, residents, families, and staff.
- Maintained documentation and assisted with care coordination.
- Served as a primary contact for resident concerns and requests.
Manor Coordinator
AMERICAN HOUSE SENIOR LIVING COMMUNITIES
Spring Lake, MI
10.2020 - 03.2022
- Managed staff scheduling, resident records, and administrative documentation.
- Handled high-volume phone calls from residents, families, and staff.
- Coordinated staffing coverage and daily operational needs.
- Resolved concerns and provided exceptional customer service.
CERTIFIED NURSING ASSISTANT
North Ottawa Care Center
Spring Lake, MI
01.2018 - 08.2019
- Provided patient care and support in long-term care, rehabilitation, and assisted living settings.
- Maintained accurate documentation and communicated patient needs to healthcare teams.
- Assisted with admissions, transfers, and discharge-related activities.
- Delivered compassionate service to patients and families.
Certified Nursing Assistant
Medilodge
Ludington, MI
07.2015 - 02.2018
- Provided compassionate care to patients, ensuring comfort and dignity in daily activities.
- Assisted nursing staff with patient assessments and vital sign monitoring for optimal care delivery.
- Maintained cleanliness and organization of patient areas, enhancing safety and hygiene standards.
- Supported rehabilitation efforts by guiding patients through prescribed exercises and mobility tasks.
Certified Nursing Assistant
Real Life Living Services
Manistee, MI
10.2010 - 07.2014
- Collaborated with multidisciplinary teams to develop individualized care plans for residents' needs.
- Trained new staff on protocols, fostering a cohesive team environment focused on quality care.
- Implemented process improvements that enhanced efficiency in patient care routines and documentation practices.
- Advocated for patients' needs, effectively communicating concerns to nursing staff to ensure prompt action.
Certified Nursing Assistant
Orchard Creek Assisted Living
Traverse City, MI
01.2008 - 01.2011
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
Certified Nursing Assistant
Grand Traverse Pavillions
Traverse City, MI
04.2005 - 01.2009
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Education
High School Diploma - General Education
Bear Lake High School
Associate of Applied Science - Medical Administration Assistant
Penn Foster
01-2027
Skills
- Customer Service
- Appointment Scheduling
- Medical Documentation
- Electronic Health Records (Epic)
- Medical Terminology
- Data Entry
- Multi-Line Phone Systems
- Patient Registration
- HIPAA Compliance
- Microsoft Office
Certification
- Certified Nursing Assistant (CNA)
- CPR Certification
- First Aid Certification
- Certified Home Health Aide
Languages
English
Timeline
Patient Care Technician
COREWELL HEALTH
09.2024 - 02.2026
Unit Support Specialist / CNA
ST. ANN'S
05.2023 - 09.2023
Personal Shopper
INSTACART SHOPPERS
01.2022 - Current
Manor Coordinator
AMERICAN HOUSE SENIOR LIVING COMMUNITIES
10.2020 - 03.2022
CERTIFIED NURSING ASSISTANT
North Ottawa Care Center
01.2018 - 08.2019
Certified Nursing Assistant
Medilodge
07.2015 - 02.2018
Certified Nursing Assistant
Real Life Living Services
10.2010 - 07.2014
Certified Nursing Assistant
Orchard Creek Assisted Living
01.2008 - 01.2011
Certified Nursing Assistant
Grand Traverse Pavillions
04.2005 - 01.2009
High School Diploma - General Education
Bear Lake High School
Associate of Applied Science - Medical Administration Assistant
Penn Foster