JERI JONES
Dallas,United States
Summary
Focused Foreclosure Specialist offering 13 years of offering restructured loan options to eligible candidates and fostering seamless completion of foreclosure transactions to meet corporate guidelines. Well-versed in data collection and litigation document review.
Overview
17
17
years of professional experience
Work History
Foreclosure Specialist
Nationstar Mortgage DBA Mr. Cooper
08.2011 - Current
- Provided guidance on loan modification options available for borrowers facing financial hardship.
- Coordinated with property preservation teams to secure assets after foreclosure sales were completed successfully.
- Gathered information regarding lien payoff amounts, tax data and credit standing.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Entered figures using 10-key calculator to compute data quickly.
- Maintained and updated all portfolios by state given by foreclosure management.
- Identified and researched any discrepancies in financial documents.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Breach Communications Coordinator
American Home Mortgage Servicing/Moss Codilis Copp
09.2009 - 08.2011
- Answer inbound calls assisting customers with delinquent accounts notate system with
notes of each caller loan in MSP system - Sends out Notice of Intent letter to homeowners who are delinquent, register all
delinquent loans on their website to stay in compliance with the states policies and regulations - Track /Order documents for the legal department verify borrower signatures on note and
deed. - Complete daily reports such as No breach data base report, investor 550, investor 900tributes short sale packages to assigned Portfolio Specialists
- Reviews documents for accuracy and completeness via cit 839ocess broker price opinion orders
- Makes follow-up calls to agents and third parties to gather missing short sale package documents
- Maintain attorney communication via phone
- Responsible for timely processing of activities
Administrative/Loss Mitigation/ Reo Clerk
Homecomings Financial/GMAC
04.2008 - 07.2009
- Maintains fax database of incoming mortgage documents
- Reviews and distributes short sale packages to assigned Portfolio Specialists
- Reviews documents for accuracy and completeness via cit 839
- Process broker price opinion orders
- Makes follow-up calls to agents and third parties to gather missing short sale package documents
- Maintain attorney communication via phone
- Responsible for timely processing of activities
Education
High School Diploma -
H. Grady Spruce / Leonard Hawes Real Estate
Dallas/ Arlington Texas05.1992
Skills
- Critical thinking abilities
- Document accuracy
- Computer Software Proficiency
- Customer Service
- Document Verification
- Document Preparation
- Attorney communication
Timeline
Foreclosure Specialist
Nationstar Mortgage DBA Mr. Cooper
08.2011 - Current
Breach Communications Coordinator
American Home Mortgage Servicing/Moss Codilis Copp
09.2009 - 08.2011
Administrative/Loss Mitigation/ Reo Clerk
Homecomings Financial/GMAC
04.2008 - 07.2009
High School Diploma -
H. Grady Spruce / Leonard Hawes Real Estate
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