Jeri Rogers
Kansas City,MO
Summary
Dynamic manager with a proven track record at Waters Hardware, excelling in team leadership and customer service. Enhanced operational efficiency through strategic problem-solving and data analysis, achieving improved customer satisfaction and streamlined workflows. Skilled in workforce management and training, fostering a productive environment that drives success.
Overview
10
10
years of professional experience
Work History
Manager
Waters Hardware
Gladstone, MO
10.2023 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Improved marketing to attract new customers and promote business.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Evaluator
Cargo Largo
Independence, MO
10.2020 - 09.2023
- Provided valuable input during proposal writing processes, contributing to successful project acquisitions for the organization.
- Maintained a high degree of professionalism when dealing with sensitive information or challenging situations during the course of an evaluation.
- Streamlined the evaluation process for increased efficiency, leading to faster decisionmaking.
- Enhanced evaluation accuracy by implementing advanced data analysis techniques and tools.
- Followed standard operating procedures for inspections and tests.
- Recorded inspection and test results on data sheets.
- Followed safety protocols while handling hazardous materials.
- Examined products for imperfections and defects.
Quality Control Inspector
Harley Davidson
Kansas City, MO
09.2015 - 05.2018
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Enhanced production efficiency by implementing standardized inspection processes and procedures.
- Performed root cause analysis to identify and resolve defects, improving quality standards.
- Improved production processes with thorough analysis and feedback, leading to more efficient operations.
- Trained other workers in inspection and testing procedures.
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Schedule preparation
- Workforce management
- Business administration
- Contract management
- Data analysis
- Networking strategies
- Computer skills
- Problem-solving
- Organizational skills
- Hiring and training
- Managing operations and efficiency
Timeline
Manager
Waters Hardware
10.2023 - Current
Evaluator
Cargo Largo
10.2020 - 09.2023
Quality Control Inspector
Harley Davidson
09.2015 - 05.2018