Jeri Vradenburg
Roseburg,Oregon
Summary
Compassionate Office Manager dedicated to fostering a collaborative and supportive work environment while optimizing productivity, efficiency, and service quality. Recognized for ability to inspire and uplift teams through empathetic leadership, effective communication, and genuine care. With a focus on building strong relationships, I approach every interaction with kindness and understanding. Leveraging independent decision-making and sound judgment, I aim to positively impact the success of the clinic while prioritizing the well-being of both patients and staff. Committed to utilizing training, skills, and morale-building abilities to enhance patient care, promote employee engagement, and foster a culture of compassion and empathy within the workplace.
Overview
20
20
years of professional experience
Work History
Administrative Associate/Rural Community Building Department
The Ford Family Foundation
10.2021 - 02.2024
- Established and directed an internal Admin Team, leveraging collective expertise to streamline operations and increase organizational efficiency across entire foundation.
- Played an integral role in the Good Neighbor Grant Team, collaborating on assessment and facilitation of grant applications, crucially supporting rural communities in Oregon and Siskiyou County, CA.
- Managed Rural Community Builders website and gift campaign, fostering recognition and celebration of community leaders throughout rural Oregon and Siskiyou County, CA.
- Facilitated community engagement initiatives through implementation of the Community Building Approach, emphasizing cultivation of connections, building capacity, and fostering community-led actions and culture.
- Managed end-to-end event coordination, from venue procurement to catering, registration, correspondence, audiovisual requirements, and program materials, ensuring seamless execution of both on-site and off-site events.
- Provided comprehensive support for staff and program visitors, handling all aspects of travel arrangements, including planning, lodging, communications, and itinerary management.
- Efficiently managed multiple Outlook calendars, ensuring precise coordination of department events, meetings, and staff schedules.
- Contributed to budget management activities, tracking expenditures and preparing monthly expense reports for up to 15 staff members, contributing to overall financial transparency and accountability.
- Proficiently utilized a range of software programs, including the Microsoft Suite, Expensify and Smart Simple database for grant management.
Lead Ophthalmic Assistant
Andrea V. Gray, MD, PC
11.2008 - 09.2021
- Directed and mentored ophthalmic assistants, offering comprehensive guidance on electronic medical record system navigation, testing methodologies, intake protocols, and optimizing patient flow to ensure seamless clinic operations.
- Facilitated patient preparation for physician evaluations across all age groups, gathering pertinent medical history, identifying chief complaints, and addressing patient concerns, fostering a conducive environment for accurate diagnosis and treatment planning.
- Coordinated physician's weekly surgery schedule, liaising with surgical centers and furnishing appropriate patient medical information, ensuring smooth transitions and optimal patient care.
- Cultivated enduring patient relationships built on trust and empathy, while nurturing a supportive environment, elevating the overall clinic experience.
- Fostered a culture of collaboration within the team through proactive communication with physicians and staff, promoting harmony and maximizing operational efficiency.
- Designed and implemented comprehensive office training protocols for both front and back-office personnel, streamlining onboarding processes and enhancing the learning curve for new hires, resulting in increased operational effectiveness.
- Served as Safety/Compliance Coordinator, ensuring adherence to OSHA and HIPAA regulations, thus upholding the highest standards of workplace safety and patient confidentiality.
- Demonstrated attention to detail in collecting and verifying Meaningful Use data daily, adhering to Medicare guidelines to avoid penalties and contribute to the clinic's financial health and compliance standing.
Office Manager
Family Tree Medical Center
09.2003 - 03.2008
- Managed office operations while providing support to physicians, patients, and staff, ensuring conducive environment for optimal patient care and productivity.
- Elevated office productivity through task delegation and oversight of daily workflow, effectively optimizing resource allocation and streamlining processes.
- Assessed employee performance and delivered constructive feedback to cultivate skill enhancement and professional development.
- Maintained digital and physical filing systems, ensuring accessibility and accuracy of documents while upholding confidentiality standards.
- Submitted timely medical claims to insurance companies on daily basis, to facilitate swift reimbursement processes and uphold financial stability.
Education
Bachelor of Science - Business Administration
Eastern Oregon University
La Grande, OREA-Pro Certification -
Lee Malveaux Executive Professional Coaching
Skills
- Leadership/Management Skills
- Teamwork/Collaboration
- Relationship Building
- Communication (listening, verbal, written)
- Problem Solving/Reasoning
- Patient Care
Timeline
Administrative Associate/Rural Community Building Department
The Ford Family Foundation
10.2021 - 02.2024
Lead Ophthalmic Assistant
Andrea V. Gray, MD, PC
11.2008 - 09.2021
Office Manager
Family Tree Medical Center
09.2003 - 03.2008
Bachelor of Science - Business Administration
Eastern Oregon University
EA-Pro Certification -
Lee Malveaux Executive Professional Coaching