Jerian Baez

• Oversees daily operations of a high-volume store; delegates tasks and assigns breaks to an average of 10 baristas at a time.
• Observes baristas' performances in all areas to provide assistance where it is needed.
• Enforces policy, implements change, and provides coachings to employees upon my discretion to ensure store continues to run smoothly.
• Elevates scores by connecting with customers, correcting issues with orders, and always making the moment right.
• Conducts routine inspections to maintain quality and ensures compliance with store policies and standards.
• Maintains cleanliness and organization of production areas.

• Worked closely with individual customers to identify unique needs and supply appropriate products.
• Regularly checked top-selling merchandise lists and worked with managers to promote merchandise of interest to optimize sales.
• Worked closely with managers, suppliers and buyers to stock retail locations.
• Educated customers on promotional events and monitored inventory for events to improve overall
  experiences.
• Maintained integrity of units and accuracy of pricing to minimize waste.
• Monitored slow-selling merchandise and placed top sellers on display in prominent areas.
• Removed damaged, out-ot-code, not-in-set and discontinued items from displays.
• Inspected merchandise for quality and arranged proper display location on floor.

Answered customer questions regarding store merchandise, department information and pricing.

• Participated in training sessions to enhance skills and knowledge.
• Assisted quality assurance by inspecting items and removing defective parts.
• Weighed and measured items to prevent waste and meet quality standards.
• Inspected finished products for quality and adherence to customer specifications.
• Made sure that products were produced on time and are of good quality.
• Preparing food and ingredients, opening and closing the store, and cleaning. Serving food with customers held at the core of the business.