JERI ANN RUIZ
Valley Springs,CA
Summary
Committed customer service expert with extensive experience addressing customer inquiries and resolving issues across diverse products and services.
Overview
16
16
years of professional experience
Work History
LG Home Theater Specialist
Best Buy
Modesto, California
11.2024 - Current
- Maintained extensive product knowledge on new home theater technology to assist customers effectively
- Educated team members on LG home theater products to improve customer engagement
- Organized department operations to enhance customer service readiness
- Provide feedback on products and customer engagement through calls and in person meetings with vendor partners and market team
Rover
Umpqua Bank
Valley Springs, California
07.2019 - 07.2023
- Delivered exceptional customer service by addressing inquiries and resolving issues effectively.
- Assessed customers' financial needs to recommend tailored products and services.
- Facilitated branch referral goals by identifying and connecting customers with suitable banking products.
- Performed cash handling functions (deposits, withdrawals, cash advances, payments, transfers, check cashing, etc.).
- Ensured safekeeping of money in cash drawer and prompt accounting or transfer of funds.
- Monitored transactions to identify and report fraudulent activity.
- Implemented security measures to protect assets from potential loss.
- Performed and supported daily tasks that maintain the integrity of the branch (balance ATM, process night drop, balance negotiable instruments, balance credit card machine, monitor lobby rate sheets and brochures).
Assistant Manager
Eddie Bauer
Fresno, CA
10.2009 - 12.2018
- Collaborated with Store Manager to develop action plans that enhanced business growth.
- Oversaw assigned division of responsibility and was accountable for results.
- Supported the Store Manager to ensure store standards for merchandising and operations are met consistently.
- Developed team members to ensure delivery of exceptional customer experiences.
- Demonstrated product knowledge, selling and operational skills to maximize sales.
- Engaged with customers to build relationships and brand loyalty by using company tools.
- Coordinated special events that attracted customers and increased store traffic.
- Learned about all aspects of the business and shared ideas to drive the business.
- Performed POS transactions and executed management functions.
Education
Some College (No Degree) - Marketing and Retail Management, Fashion Merchandising
Fresno City College
Fresno, CASkills
- Customer service
- Product knowledge
- Cash management
- Effective communication
- Organizational skills
- Management collaboration
- Customer relations
- Excellent communication
Timeline
LG Home Theater Specialist
Best Buy
11.2024 - Current
Rover
Umpqua Bank
07.2019 - 07.2023
Assistant Manager
Eddie Bauer
10.2009 - 12.2018
Some College (No Degree) - Marketing and Retail Management, Fashion Merchandising
Fresno City College