Jeric Guinto
Las Vegas,NV
Summary
Proven track record in enhancing guest experiences and operational efficiency, notably at The Cosmopolitan of Las Vegas. Excelled in event planning and interpersonal communication, leading to increased repeat business and positive reviews. Skilled in service excellence and data entry, achieving significant improvements in guest satisfaction and operational workflows.
Overview
10
10
years of professional experience
Work History
Concierge Agent
The Cosmopolitan of Las Vegas
Las Vegas, NV
12.2021 - Current
- Build strong guest relations, leading to positive review and repeated business
- Collaborate with other hotel departments to ensure smooth operations and consistent communication regarding guest requests.
- Maintained comprehensive records of guest preferences, ensuring personalized service and recognition during future visits.
- Coordinated with customers and stakeholders to ensure successful execution of special events and celebrations
Valet Attendant
Ace Parking
San Diego, CA
05.2021 - 12.2021
- Established positive guest relationships through consistent delivery of excellent customer service.
- Assisted in the training of new team members, ensuring consistent service quality across all attendants.
- Ensured proper care of guest vehicles by adhering to strict driving guidelines and utilizing safety equipment when necessary.
- Maintained cleanliness of valet area, contributing to a positive first impression for hotel guests.
Maintenance Worker
IHG - InterContinental Hotels Group
Auburn, WA
05.2014 - 06.2017
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Assisted in maintaining outdoor areas such as landscaping, snow removal, and general upkeep efforts for an aesthetically pleasing environment year-round.
- Maintained restroom functionality by repairing leaking faucets, clogged toilets, and other equipment.
- Assisted in facility renovations, including painting, minor plumbing repairs, and carpentry work.
Education
Bachelor of Arts - Communication Studies
University of Nevada - Las Vegas
Las Vegas, NV05.2020
Skills
- Event Planning
- Interpersonal Skills
- Telephone Etiquette
- Service Excellence
- Content Editing
- Email Marketing
- Research
- Data Entry
- Sales
Timeline
Concierge Agent
The Cosmopolitan of Las Vegas
12.2021 - Current
Valet Attendant
Ace Parking
05.2021 - 12.2021
Maintenance Worker
IHG - InterContinental Hotels Group
05.2014 - 06.2017
Bachelor of Arts - Communication Studies
University of Nevada - Las Vegas