Jerica Best
Paterson,NJ
Summary
Healthcare operations professional with 10+ years of experience in medical practice management, clinical operations, and team leadership. Experienced in overseeing multi-service practices, managing staff, developing workflows, launching new programs, and improving operational efficiency and patient experience. Strong background in EMR systems, insurance processes, compliance, provider support, and cross-functional collaboration. Seeking to leverage my leadership and healthcare operations experience as a Medical Practice Manager.
Overview
15
15
years of professional experience
Work History
Practice Supervisor
Valley Medical Group
04.2024 - Current
- Oversee daily operations, patient flow, scheduling, and front- and back-office coordination for a multi-service Integrative Medicine department encompassing Chiropractic, Acupuncture, and Therapeutic Massage across two locations. Supervise and support 6 clinicians and 6 support staff, fostering a collaborative, patient-centered environment while ensuring efficient day-to-day operations. Played a key role in launching and developing a new department, collaborating with clinical and administrative stakeholders to establish operational workflows, clinical processes, patient outcomes, and service fee schedules. Partner with practice managers, service line directors, physicians, and multidisciplinary teams to achieve quality, financial, operational, and patient satisfaction goals. Developed and implemented departmental workflows and processes, enhancing patient access and service delivery. Ensure compliance with EMR documentation standards, billing and reimbursement requirements, organizational policies, and applicable health regulations. Monitor departmental performance, identify operational opportunities, and implement process improvements to support sustainable growth and high-quality patient care. Collaborated on new programs, service development, provider onboarding, patient education, and operational initiatives to support departmental growth. Strengthened leadership and management capabilities through participation in AAPL Leadership Series and organizational leadership development programs. Apply leadership, problem-solving, and change-management skills to effectively guide staff, resolve operational challenges, and support the continued growth of the department.
- Supervised daily operations ensuring compliance with healthcare regulations and standards.
- Led a team of medical staff, fostering collaboration and enhancing patient care quality.
- Implemented new scheduling system improving appointment management and reducing patient wait times.
Office Supervisor
KayaI Medical Group
10.2021 - 01.2024
- Supervised office staff of 3 receptionists and 6 chiropractic/physical therapy aides, ensuring timely completion of clerical and support services. Compose, prepare, and distribute various forms and reports in order to produce high quality, comprehensive medical care. Maintain medical records, documentation, and files effectively and confidentially. Effectively navigate electronic medical records systems. Verify medical benefits and effectively explain coverage to patients. Organized work flow and clarified delegated tasks to enhance team functionality. Demonstrate effective communication and presentation skills both verbally and written. Effectively problem solve with sound customer service and interpersonal skills. Assisted with hiring, evaluating, and training staff to build a competent and effective team.
- Supervised daily office operations, ensuring adherence to company policies and procedures.
- Coordinated staff schedules, optimizing resource allocation and workflow efficiency.
- Implemented process improvements that enhanced patient appointment management systems.
Athletic Office Supervisor
JESPY HOUSE
09.2018 - 01.2021
- Developed and implemented team sports for adults with intellectual and developmental disabilities, ensuring compliance with Special Olympics of NJ standards. Provided fitness classes on an individual and group basis. Interviewed, evaluated and managed 20 volunteers and 12 staff. Developed and implemented an intramural sports program. Organized special events in collaboration with other departments to enhance community engagement and program visibility. Developed and adhered to departmental budget. Provide coaching and schedule practices for year-round competitions. Organize non- competitive sports/exercise/physical activities for clients. Maintained and analyzed statistics for athletic program, contributing to monthly reports and tracking key performance indicators. Interviewed and provided volunteers to serve as assistant coaches. Obtain athletic field permits and negotiate contracts for practice venues.
- Oversaw daily office operations, ensuring efficiency and adherence to organizational policies.
- Managed scheduling and coordination of staff activities to optimize workflow.
- Facilitated training sessions for new employees, enhancing onboarding processes and team integration.
Exercise Physiologist
SPORTSMED PHYSICAL THERAPY
02.2016 - 01.2018
- Assisted and monitored patients during therapeutic exercises, ensuring adherence to physical therapist's guidelines. Prepared treatment area to ensure safety. Educated patients by demonstrating proper use of equipment and exercise regimes. Performed proper procedures and protocols when implementing therapeutic modalities. Supervised 6 physical therapy aides, delegating tasks to enhance treatment quality and patient care. Performed reception duties by answering phones, providing information, verifying insurance, scheduling, ordering supplies, and data entry.
- Conducted comprehensive fitness assessments to develop tailored exercise programs for diverse patient populations.
- Collaborated with interdisciplinary teams to optimize rehabilitation protocols and enhance patient recovery outcomes.
- Educated patients on injury prevention strategies and lifestyle modifications to promote long-term health improvements.
Medical Exercise Trainer
Synergy Fitness and Wellness Center
04.2015 - 04.2016
- Assessed and developed individualized exercise and nutrition programs for wellness clients in small group and private sessions, aligning with their specific goals and fitness levels. Conducted sub-max VO2 testing, body composition analysis, and fitness assessments to evaluate client progress and inform program adjustments. Participated in membership sales, marketing initiatives, and educational presentations promoting healthy lifestyle choices to enhance community engagement.
- Designed personalized fitness programs tailored to individual client goals and needs.
- Conducted group exercise classes, fostering a motivating and engaging environment for participants.
- Assessed client fitness levels through comprehensive evaluations and progress tracking methods.
Exercise Physiologist
Barnabas Health Medical Group
02.2012 - 02.2015
- Developed and progressed exercise programs geared towards individuals' medical history and physical limitations.
- Monitored patients during exercise sessions to ensure safety and proper body mechanics. Kept detailed documentation on patient medical history, and exercise progression. Acted as Coordinator for Cancer Wellness program and collaborated with nutrition and massage therapists. Participated in research studies involving exercise and kidney transplants, bariatric surgeries and cancer treatment. Conducted numerous presentations and wrote articles on the importance of exercise and overall wellness on different topics.
- Designed personalized exercise programs based on patient assessments and health history.
- Conducted fitness assessments to evaluate clients' physical capabilities and limitations.
- Collaborated with healthcare professionals to develop comprehensive rehabilitation plans.
Education
Bachelors of Science - Kinesiology
William Paterson University
Wayne, NJ08-2011
Skills
- Practice operations management
- Workflow management
- Staff supervision
- Process improvement
- Cross-functional collaboration
- Electronic health records
- Insurance verification
- Microsoft Office
- Budgeting
- Customer service
Timeline
Practice Supervisor
Valley Medical Group
04.2024 - Current
Office Supervisor
KayaI Medical Group
10.2021 - 01.2024
Athletic Office Supervisor
JESPY HOUSE
09.2018 - 01.2021
Exercise Physiologist
SPORTSMED PHYSICAL THERAPY
02.2016 - 01.2018
Medical Exercise Trainer
Synergy Fitness and Wellness Center
04.2015 - 04.2016
Exercise Physiologist
Barnabas Health Medical Group
02.2012 - 02.2015
Bachelors of Science - Kinesiology
William Paterson University