Jerica Dafflitto
Merchants Bonding Company
Newton
8
years of professional experience
Results-driven Commercial Surety Associate with a strong background in managing documentation and analyzing underwriting processes. Skilled in fostering collaboration across teams to improve communication and enhance customer satisfaction.
Work History
2 Years 9 Months
10.2023 - Current
2 Years 9 Months
Commercial Surety Associate
Merchants Bonding Company | West Des Moines, IA
10.2023 - Current
- Managed documentation for bond issuance, ensuring compliance with regulatory standards.
- Analyzed bond underwriting processes to enhance efficiency and accuracy.
- Collaborated with cross-functional teams to streamline communication and project workflows.
- Developed training materials for new associates, improving onboarding experience and knowledge retention.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Collected, arranged, and input information into database system.
6 Months
04.2023 - 10.2023
6 Months
Retail Sales Associate
Under Armour | Altoona, IA
04.2023 - 10.2023
- Operated point-of-sale systems efficiently, processing transactions with accuracy and speed.
- Assisted customers in product selection, enhancing their shopping experience and satisfaction.
- Maintained knowledge of current promotions, ensuring accurate information delivery to customers.
- Collaborated with team members to achieve sales goals and optimize store performance.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
10 Months
05.2022 - 03.2023
10 Months
Residents Assistant
Indian Hills Community College | Ottumwa, IA
05.2022 - 03.2023
- Facilitated community-building events to enhance resident engagement and foster a positive living environment.
- Supported residents in resolving conflicts and provided guidance on campus resources and services.
- Implemented safety protocols, ensuring compliance with college policies and creating a secure community atmosphere.
- Organized educational programs, promoting personal development and academic success among residents.
3 Years 3 Months
05.2018 - 08.2021
3 Years 3 Months
Outdoor Lifeguard
City of Newton, Iowa | Newton, IA
05.2018 - 08.2021
- Monitored swimmer behavior and provided immediate assistance when needed.
- Supervised pool activities, ensuring safety and compliance with regulations.
- Observed swimmer behavior and offered timely assistance.
- Developed emergency response plans to enhance safety protocols.
- Administered first aid and CPR, ensuring rapid response to accidents.
Education
High School Diploma
Newton Senior High School | Newton | 05-2021
- Honor Roll Senior Year, 2021
- Extracurricular: Color Guard Captain
- Empowering Tanzania Leader
Skills
Customer relationship management (CRM)
Customer service
Problem resolution
Complex problem solving
Attention to detail
Computer skills
Data entry
Time management
Languages
English
Native or Bilingual
French
Elementary
Timeline
Commercial Surety Associate
Merchants Bonding Company
10.2023 - CurrentRead more
Retail Sales Associate
Under Armour
04.2023 - 10.2023Read more
Residents Assistant
Indian Hills Community College
05.2022 - 03.2023Read more
Outdoor Lifeguard
City of Newton, Iowa
05.2018 - 08.2021Read more
Newton Senior High School - High School Diploma,
Read more