JERICA H. ADAMS

• Oversee daily operations and maintenance for high-traffic Town Centers serving 170,000+residents
• Delivered high-touch customer service, acting as liaison between residents, vendors, and businesses to resolve issues and enhance community satisfaction
• Managed vendor coordination, scheduling, and contract oversight to ensure seamless service delivery and compliance with agreements
• Handle invoicing, purchase orders, and budget tracking using financial systems including BS&A
• Obtain and evaluate project quotes to ensure cost-effective decisions
• Coordinated daily internal operations to streamline workflow, supplies, and logistics
• Prepared comprehensive reports and documentation for leadership and committees, supporting informed decision-making and strategic planning
• Conduct site inspections to support safety and quality standards

Processed architectural review applications

Assisted with ARC Committee meetings

Assisted residents with deed compliance issues

Assisted residents and contractors submitted ARC applications that follow the restrictive covenants

Resolved customer complaints with answers and solutions to problems

• Developed engaging lesson plans for diverse age groups and learning styles.
• Fostered a nurturing environment to support children's emotional and social development.
• Implemented educational activities to enhance cognitive skills and creativity.

• Coordinated emergency responses for high-volume calls, ensuring accurate and professional communication
• Coordinated emergency response efforts with law enforcement and medical personnel.
• Monitored multiple communication channels for urgent calls and dispatch alerts.
• Utilized CAD software to manage real-time incident tracking and resource allocation.

• Monitored inmate behavior and reported irregularities to maintain order within the facility.
• Conducted regular inspections of cells and common areas for contraband and safety compliance.
• Developed incident reports detailing events for legal documentation and internal review processes.
• Implemented conflict resolution techniques to de-escalate potentially volatile situations among inmates.

• Bar tender and server for a high volume family restaurant for over 10 years
• Provided excellent customer service during busy dining hours
• Resolved customer complaints professionally
• Trained new employees on service protocols and standards